SnoozyReviews of snoozysleeps.com

Response from SnoozyJun 29, 2025

Hi there, We’re genuinely sorry to hear you feel this way. I want to clarify that Snoozy is absolutely not a scam—we’ve been operating for over 2 years and have served tens of thousands of happy customers across the UK and beyond. The product you purchased was part of a special discounted offer that includes a 14-day free trial of our Snoozy Collective membership, which was shown at checkout. That’s what allows us to offer such competitive pricing. However, we completely understand that this may have caused confusion, and we’ve already taken steps to make the terms even more prominent. If you’ve experienced any unauthorized charges or haven’t received a refund yet, please reach out to our customer support team—we’re always here to help and would love the chance to sort it out.

Response from SnoozyJun 29, 2025

Hi there, We’re really sorry to hear about your experience, and appreciate you taking the time to share your feedback. That’s definitely not the kind of impression we want to leave. The “welcome gift” discount you mentioned is part of a special offer tied to a 14-day free trial of our Snoozy Collective membership, which includes exclusive perks like discounts on future products—including our sleep masks. This should have been clearly displayed at checkout, but based on your message, it sounds like we need to make it even more obvious. We’ve passed that on to our team for immediate improvement. Regarding the delayed shipping and damaged packaging—we sincerely apologize. That’s not acceptable, and we’d love to make it right. Please feel free to reach out to our customer service so we can sort things out for you quickly. Thanks again for the feedback—it helps us do better.

Response from SnoozyJun 29, 2025

We’re really sorry to hear about your experience and the frustration you’ve had. That’s never what we want for anyone shopping with us. Just to clarify: the welcome gift you received was part of a special trial offer tied to our Snoozy Collective membership. It includes 14 days free access and discounted pricing, and the membership details should have been displayed during checkout. That said, we’re already working to make this even clearer to avoid confusion in the future. We’ve also tried checking our records but weren’t able to find your message—please don’t hesitate to reach out again to our customer support team. We’re absolutely here to help, and if you’ve been charged in error, we’ll make it right. Thanks for your feedback—it genuinely helps us improve.

Response from SnoozyJun 29, 2025

Hi there, We’re truly sorry for the experience you’ve had—it’s absolutely not the kind of service we aim to provide, and we completely understand your frustration. The discounted item you received at checkout was part of a special trial offer tied to a 14-day free membership with the Snoozy Collective. This is how we’re able to offer such significant savings—but we’ve taken your feedback seriously and are already working to make this much clearer at checkout. We also want to apologize for the delay in communication. That’s on us. If your order hadn’t been shipped and your cancellation was within the trial window, you are entitled to a full refund. If this hasn’t yet been sorted, please reach out again—we’re here and ready to resolve it for you. Thank you again for sharing your feedback—it helps us do better.