SnoozyReviews of snoozysleeps.com

All I wanted was to buy 1 pillowcase, and now I am signed up to a subscription by the looks of it and Snoozy are taking £19 every 2 weeks out of my account. There is no where I can see that I signed up to this and you can't log in anywhere to cancel it. I am getting no replies from the company either so have had to get in touch with my bank to claim a refund. I would avoid this company.

Stole money from my account 2 months after I made one purchase, despite not signing up to a membership of any sort, or having an account so there is no way for me to contact them. They simply keep your payment information and charge your card when they want.

Watch out for the membership! While the pillowcase is lovely, we have had six charges to our credit card because of a membership we inadvertently signed up for. This is underhanded and detracts from the overall integrity of your company. I’m requesting an apology letter and a repayment of funds, because the charges have exceeded even what the membership fees were. Unacceptable.

Great pillow cases but awful company! I’ve been charged £19 every month for the last 5 months! Scam! Do not use them

This website sells pillow cases and then signs purchasers up to a subscription service charging £19 every couple of weeks without their knowledge or consent. No pre contract information is provided and no confirmation that you have signed up to a subscription service. If you have had a similar experience please report transactions to your bank and report this business to the Competition and Markets Authority.

SCAMMERS!!!!! Avoid at all costs! They send the pillows but have made up a subscription (that you are not aware of). They take £19 every 2 weeks - for no reason, benefit or explanation! Only the initial email confirming the order (no mention of the ongoing illegal debiting from your account)! DO NOT USE THIS COMPANY. If scammed report it straight to your card provider and Watchdog!!! This needs to be stopped

I recently ordered some pillows from them and was charged £48 for a subscription I didn't want and was not notified of. Based on another review on here seems the notification email for this has been turned off for over 2 months. Also the only way to notice you are joining a subscription is from clicking a small question mark near the pay button with no way to opt out. Very deceptive/scammy practices avoid this company

I regret being taken in by this company, it feels like a scam. I ordered some pillowcases in desperation that they might help my skin, as I had a terrible acne flare up due to medication I was on. If I hadn't felt so desperate maybe I would have been more suspicious about the lack of customer service phone number on their website and maybe I would have checked out the bad reviews first - about using shady practices to trap people into some kind of ongoing payment "Membership scheme". Due to experiencing serious health issues at the moment, I didn't notice that they had started taking £19 from my bank account every 14 days until they had already taken 6 payments, totalling £114! (This is above and beyond the original cost of the pillowcases). I started reading the negative reviews where people mentioned tiny small print that signs you up to their membership scheme when you purchase products. There was no detail of this on my order confirmation email from Snoozy. I looked on their website for details of the scheme and it says they take payment of £19 every 28 days. Except they've been taking £19 every 14 days with me, so they are not even keeping to their own stated terms! I've been trying to contact customer service, by email and by webchat, and nobody has replied to any of my messages. The products are ok, but I regret ever having heard of them. The company's marketing practices are very shady, customer service seems non-existent. I hope no one else gets taken in by them.