Sneakers FanaticsReviews of sneakersfanatics.com

Los zapatos estan muy bonitos pero los pedi de una talla y me llegaron de otra talla mas pequeña. Necesito un reembolso o que me los cambien por las talla que realmente pedi

I got a Knock off pair of Jordans. I just took the shoes to a reputable sneaker store to have them look at the shoe & they showed me everything that was wrong with the shoe compared to the real one. Now they do not want to give me a full refund. Telling me 30% back & I can keep the shoes or I would have to spend $50 to mail it back to get a full refund. I will NEVER order from this site again. They even sent an email acknowledging that they knew there was a defect. All I want is the full amount I paid & no bs. The # they have for customer service rings but never an answer. A verified knock off is ridiculous but you knew that begore the shoe was mailed out & you took my money. Be careful with this site.

Found out the shoes are fake will be returning them

Sneakers sent back to sender. Trying to email, but email no longer works. Need my refund or product

I have ordered shoes and they have given me no receipt, just a tracking number to NOWHERE. I bought retro 4s for my son's birthday and I have yet to see any substantial evidence that they are actually on their way.

Customer service email shutdown. I have been trying to contact the company because my Air Jordan's arrived damaged. $300.00 cad. The service email provided is no longer working. Has anyone heard or have had any luck in getting in contact with this company for any type of customer service and/or product complaints? I' ve tried since December 25, 2025 morning to address this but only get email bounce backs. order # 216513

I'm writing to inform you that I'm not at all happy with my recent order. My order arrived in a timely manner however my box was in poor condition and the shoes I received did not match the shoes on your website. I had concerns of the authenticity so I had them evaluated and was told they are not real. I ordered 2 pairs and 1 pair smells like new shoes while the other pair smells like spray paint and they came from Hong Kong. To make matters worst now your website is shut down. I thought I would reach out to you to come to some type of resolution before I leave my review of dis satisfaction online or contact the BBB and seek legal action. Please let me know something ASAP. Please and Thank you.

Well, I received an email with a generic return letter. I say Generic because they must use the same letter because the email that I received said,"the valid period of authorization is from December 15, 2020 until December 15, 2026." They offered me a 30 percent refund to keep the shoes. If I choose to return them I must pay shipping. If they find the shoes are defective or faulty they will issue a full refund minus my shipping costs within 48 hours. I wouldn't be returning the shoes if they were real! I am enclosing my legit app certificate with the shoes, proving they are fake, replica. I will also request a signature upon receipt. I've learned, when looking at reviews to type the word "fake" in the search bar. You will learn alot more about the company vs just looking at their top reviews, also look at current reviews. I strongly discourage you from purchasing from Sneakers Fanatics. Quality is poor and their return policy is not customer friendly.