SNEAKERSFANATICS stands as a premier exclusive sneaker marketplace in Canada.Mission Statement – Igniting, equipping, and empowering sports enthusiasts with the utmost value and the widest array of athletic gear!
Sneakers Fanatics (sneakersfanatics.com) has 107 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
sneakersfanatics.com
Website
sneakersfanatics.com
Category
Clothing & Underwear
Location
Aurora, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: June 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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My wife bought some sneakers for me thinking they were authentic. However, after getting the shoes verified on the legit app we realized they were replicas of the original.
Response from Sneakers FanaticsAug 12, 2025
We’re sorry to hear that the product did not meet your expectations. At SneakersFanatics, we take product quality seriously and work only with trusted suppliers. The vast majority of our customers are satisfied with their purchases, but if there’s ever any concern, we want to address it promptly.
Please contact us at [email protected] with your order number so our team can investigate your case in detail. If any issue is confirmed, we will work with you on a fair and satisfactory solution.
Your feedback helps us improve, and we hope to have the opportunity to regain your trust.
TB
Trooper B.
OVER PRICE REPS MARKED UP
Not sure how your based in Canada (like me), fulfill from Korea, but charge in USD? NOT COOL! made me cancel my order as the price hike on the conversion for reps is NOT WORTH IT. Please price reps reasonably as you can buy authentic, cheaper on resale markets,and in the purchaser countries currency up front please. We want what your selling. Clean up the pitch.
Response from Sneakers FanaticsJul 24, 2025
We’re truly sorry to receive your one-star review — that’s never our goal, but we appreciate the chance to address your concerns.
While our company is based in Canada, we serve customers around the world. After extensive testing and customer feedback, we’ve chosen to use USD for pricing to offer a consistent checkout experience for our global audience. That said, we completely understand your concern, and we’ll be forwarding your feedback to our management team for review.
As for shipping: some of our items are fulfilled from Asia, where many of our trusted partners are located. This global sourcing approach helps us maintain both a wide selection and competitive pricing for our customers.
Your feedback came at the right time and is incredibly valuable to us. If you’re open to it, we’d love to offer you special service as a token of goodwill. Please reach out to our support team at [email protected] — we truly believe that once you experience our products firsthand, you might just change your mind.
JL
James L.
This company selling fakes.
Scam company !!!!
Stay away tried giving them benefit of doubt there false advertising making it seem like there selling quality authentic sneakers and there not that's were the criminals come in play .
I bought a pair of 10.5 Jordan 4 orchads received it they were way to big so I didn't want to go thru the hassle of returning them , so I then purchased a size 10 after receiving those I went to try and resale the 10.5 these damn shoes are replicas selling them for regular price as real Jordans, scam artist who the hell want to buy knock offs at regular price thats insane I will dispute these charges it ain't over. 😡
Response from Sneakers FanaticsJul 22, 2025
Hi James,
We’re truly sorry to hear about your experience — but after reviewing our recent shipping records, we were unable to locate an order under your name for a pair of size 10.5 Jordan 4 “orchads.” Could you please reach out to our support team at [email protected] with your order number or the email you used to place the order? We take all concerns seriously and are more than willing to investigate this thoroughly and provide a clear explanation.
Thank you for bringing this to our attention — we hope to hear from you soon so we can take care of this properly.
LM
Leila M.
Counterfeit Jordan 4 Bred Retros
My Jordan 4 Bred Retros finally arrived on 5/20. They looked good at first glance inside the box, but as a Jordan 4 fanatic, I discovered that my shoes were counterfeit upon closer inspection, just as I expected they would be, especially since I never received an approval email for my own satisfaction before they mailed them off. I was hoping they would be authentic but they're not. Reached out to the company and was only offered a 20% refund, which still puts me over $150.00 for some conterfeits. Having over 30 pair of Jordan's myself, I laughed when the company sent an email replying they get their shoes from Nike. Stop it with the BS. They are charging entirely too much for some counterfeit. Well this is my first pair of fake Jordan's that I will never wear and still out of 150.00 because they refunded me $29.00. What a joke. Never again. Check your shoes for authenticity please.paid $180 for counterfeit shoes. This company is a joke. Sorry not sorry.
Response from Sneakers FanaticsMay 27, 2025
We’re truly sorry to hear about your disappointment — this is absolutely not the kind of experience we want our customers to have.
We want to clarify that all products shipped from Sneakersfanatics go through multiple quality checks, and we source our inventory through established international channels. While our team is based in Canada, our logistics partners and warehouses span multiple regions, including Asia, which may sometimes create confusion.
That said, we take claims of product issues very seriously. We understand how passionate sneaker collectors are — especially about iconic models like the Jordan 4 Bred — and we never want to let anyone down. If your issue hasn’t been fully resolved to your satisfaction, please contact us again at [email protected]. We’re more than willing to re-review your case and discuss further steps, including return options or a full refund if appropriate.
Thank you for your feedback — even though it’s critical, it helps us improve. We're committed to making things right for every customer.
JR
John R.
Fake tracking information they are…
Fake tracking information they are sending me stating is coming from Canada. When you search tracking number through FedEx stated label was created in Korea and no package in their possession. Sent an email with both information and they went ghost this place is a scam God only knows that all these positive reviews are AI generated. Don’t waste you time
Response from Sneakers FanaticsMay 20, 2025
We’re truly sorry for the confusion and frustration caused.
Please rest assured: we are a legitimate platform, and your order has absolutely been shipped. The reason your FedEx tracking initially shows Korea is because, in our global fulfillment process, some shipments are dispatched from Asia, even though our company and operations are based in Canada. This is part of our strategy to offer unbeatable prices by working with trusted partners around the world. That said, the carrier remains FedEx, and the tracking is valid.
Due to customs inspection delays and international shipping congestion, some FedEx tracking numbers may not show updated status immediately, especially if the parcel is in pre-clearance or awaiting handoff. We completely understand how concerning this can be.
We’ve recently received similar feedback from a few customers, and we sincerely apologize for the inconvenience. The customs clearance process has been unusually strict and slow in the past few weeks, which has affected tracking visibility. It’s been a challenging time on our end as well, but we’ve already taken steps to resolve this issue.
👉 Please contact us directly at [email protected] with your order number. We’d be happy to:
Reconfirm your tracking status
Refund your shipping fee
And offer a small compensation for the trouble caused.
We appreciate your patience and ask you not to hesitate to reach out. We are here and ready to help—every single customer matters to us.
Thank you again for your understanding.
DE
Dejha
This company sucks !!!
This company sucks !!!! I placed a order with them on the 13 of March my order got held up at customs for whatever reason not sure why and when they figured out that situation they had to make a whole new order for me which took even longer and after that when they shipped them out to me but the idiots forgot to add my apt number to my package which meant I had to drive all the way to fedex location to retrieve the package and when I got the package the shoe was made poorly it didn’t even fit right horrible customer service do not order from them I recommend stocks and kicks for crew
Response from Sneakers FanaticsMar 27, 2025
we're really sorry to hear about your experience. We understand how frustrating this must have been, and we truly appreciate your patience. Customs delays can be unpredictable, and while we always aim to ship accurately, it sounds like we fell short this time.
Regarding the shipping issue, we’ll be reviewing our process to ensure address details are double-checked. As for the fit and quality concerns, we'd love to make things right—please reach out to our support team at [email protected], and we'll do our best to assist you.
Your feedback is valuable, and we appreciate you giving us a chance. 🙏
NB
Nicholas B.
From Hong Kong not USA
This company says they are out of United States but product ships from Hong Kong. They are not Authentic.
Response from Sneakers FanaticsMar 27, 2025
we appreciate your feedback and understand your concerns. Our warehouse is strategically located to ensure we can offer a wide range of styles at competitive prices while keeping shipping times reasonable.
We stand by the quality of our products and always aim to provide a great shopping experience. If you have any concerns about your order, feel free to reach out to our support team at [email protected]—we’d be happy to assist you. Thanks for sharing your thoughts!"
RD
Rodney D.
Definitely fake shoes
Definitely fake shoes, not even a shadow of a doubt. Anyone ordering, or even thinking about ordering, should just use common sense. No one is going to sell you an "authentic " pair of shoes for less than retail, when those shoes go for 3 times the price EVERYWHERE ELSE.
Response from Sneakers FanaticsMar 27, 2025
we’re really sorry to hear about your concerns. We stand by the authenticity of the products we offer and always strive to provide high-quality items at competitive prices. If you have any doubts or questions about your purchase, please feel free to reach out to our customer support team at [email protected]. We're happy to assist you and ensure you're satisfied with your order. Your feedback is valuable, and we appreciate you bringing this to our attention. 🙏
