SneakbagReviews of sneakbag.com

No one notified me when I placed an order to tell me the item (still listed on website) was out of stock. I went to buy a replacement and your website would not accept the coupon code offered.

The bag I chose was out of stock but they were able to substitute it for another bag of my choosing at the same price. I have purchased 4 times from Sneakbag and they are always professional, quality of goods is outstanding, and delivery is quick and easy. Can’t wait for my next purchase!

They’re reliable and their bags are great. Also great communication.

I have purchased 3 bags and they are all gorgeous! I had an issue with an LV clasp. After communicating with them about the broken lock, they sent me a replacement and said for me to keep the original as well (which I'm giving to my 12 year old daughter). They have been a pleasure to work with and quality is and has been #1. Will continue to purchase so long as my wallet allows lol.

Never received my shoes I ordered they are a scam

The bag that arrived was NOT like their photo, was stiff and trim/handle was Plastic, not leather. Strong chemical odor. It had been shipped in a thin envelope half the size needed, so it arrived permanently creased and lopsided. Started immediate RETURN. while they authorized the return they refused to send a shipping label saying Id be reimbursed. I WAS NOT. WORSE? the return address, name and phone belonged to ANOTHER CUSTOMER who was shocked to get my bag in the mail. They denied it was the wrong address. Luckily I bought using PayPal and I started a fraud case. They do not honor their Return Policy. Lies from beginning to end AND a garbage product.

I ordered two bags. I received one. I've tried to contact the company via email and via text, but no response. I will have to cancel my credit card payment, but don't understand why they don't contact me after a week of trying...

Sneakbag customer service is fantastic!!! Best I have experienced from any seller. There was a shipping issue, outside of their own responsibility, and they rectified it immediately and proactively communicated with me the entire process. I didn’t even realize that there was a problem! The quality of the product is by far the best I have seen. Will be a repeat customer for sure!!! :)