Lynn
Terrible fit on 2022 Polestar 2, No response from Support
Fit on 2022 Polestar 2 was terrible, with big wrinkles around the edges, both front and rear. I submitted photos and sent repeated emails, but customer service was completely unresponsive. I saw today that AI says that customers often complain about fit issues, and that customer service is unresponsive to fit complaints. That matches my experience exactly. ***** Update, October 2025 ***** After more than 3 months of no response (and I think not coincidentally just after I posted this review) Snap Shades support finally contacted me offering a refund. However there were strings attached. They asked for pics of my installation, which I provided when I first reported the problem, and pics of labels on the original packaging, which I no longer kept, having not heard from them for months. I feel like there is really no relief in sight, just more of a waste of time for me. ***** Update Late October, 2025 ***** A guy named Ben at Snapshades customer support finally stepped in and got me my RMA. Thanks Ben. Better late than never, although it was hard to understand why it took (now) four months. Upgrading to 3 stars.
Response from SnapshadesOct 23, 2025
Hi Lynn, terribly sorry for the poor customer service experience and it took so long to get back to you and this review. We do guarantee fit so we'd love to offer you a free return and your money back. Please get in touch with us at [email protected] to confirm details.

