Snapshades Reviews | Read Customer Reviews of snapshades.us

Snapshades Reviews | Read Customer Reviews of snapshades.us

Snapshades reviews

Showing 38 reviews with 1 star · Clear filters

David O.
Oct 25, 2025
Don’t recommend
1. Service is slow - their support is text based but sometimes it takes days for someone to respond. If they do respond it’s been intermittent with no follow up. 2. Can’t get a hold of a supervisor - the support staff obviously don’t want to forward a call to a supervisor in case they get reprimanded so they just say they’re not available. also, how do you know if you’re talking to a a supervisor if it’s text based support? They should have an alternate path for escalations. 3. Quality isn’t good - half of the shades were too large, don’t spring up, motor is acting up, dirty, and just inconvenient to setup. Why not just allow me to set it up with a Philips screw driver and impact drill? I cut up my finger bc you need a special part just to drill in the screws.
Response from SnapshadesOct 28, 2025
Hi David, I don't think you're talking about your Snap Shades but another company in this review, because you're talking about Philips screw driver and impact drill? We hope you're enjoying your Model Y shades so far. If you could help us updated your review that would be amazing!
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Luke D.
Oct 25, 2025
I still haven’t received it.
I still haven’t received it.
Response from SnapshadesOct 28, 2025
Hi Luke, Terribly sorry for taking so long to get your Snap Shades delivered, it looks like you received it yesterday! We hope you're enjoying them, hopefully we can turn that 1 star to something higher based on the product itself?
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John K.
Oct 24, 2025
That feeling of betrayal
That feeling of betrayal. I did not expect these shades to be held into place with magnets. Magnets are held down with double sided tape that doesn’t stick. For a product this cheaply designed and executed should not be this expensive. If you manage to install these shades, you can’t see out the window, the slightest breeze blows the shades off the magnets. I will never recommend this product to anyone.
Response from SnapshadesOct 28, 2025
Hi William, From our experience, on rare occasions, particular vehicles have a very slick surface/oil from the factory which doesn’t help the mounts to stick. Unfortunately, these factors are out of our control. We'd love to send you some extra mounts and further instructions on how to prepare the surface for the 3M VHB tape, which is designed to be super sticky for years of travel without damaging your trim. Please reach out to us at [email protected]
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Victoria C.
Oct 23, 2025
Incomplete order with poor customer service
I had ordered two sets of shades one for my car, which was a jaguar and one for my husband‘s car. I only received my husband‘s RAV4 order and I had reached out to customer service via email asking for the other half of my order which was for my vehicle. When I had emailed the customer service via email I received an email back stating my order was being sent from their warehouse out of the U.S. and I should check with my local USPS if my package wasn’t delivered to my home. The employee who helped me via email found my order issue comical and had typed “LOL” in the email. I never received my complete order nor received a follow up email for resolution
Response from SnapshadesOct 24, 2025
Hi Victoria, terribly sorry. You should not have been treated that way and deserve nothing less than our full respect as a valued customer. We've just tried to give you a personal call and left you an email. Of course, we want to fulfil your order and resolve this situation.
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Diane M.
Oct 23, 2025
Tried to return my shades as they did…
Tried to return my shades as they did not fit my golf hatchback. Got the run around from Australia and when it came to ship the. It was going to cost $300!!! Told them that was unacceptable and they told me to talk to the USA office and gave me an email address. I send 3 emails and no response. Australia also told me they forwarded our original emails to USA and still nothing. I have given up as my time is worth more than fighting this company to return the items for an $80 credit. Worse customer service and they guaranteed they would fit on their website. Found out after THEY don’t carry the shades for USA golf 2 door hatchback and to use their sister company. No thanks!!!
Response from SnapshadesOct 24, 2025
Hi Diane, terribly sorry for the poor experience. This situation should not have happened. The Australian team should have directed you straight away to us to deal with your situation. Because you are our customer in the US, you should not have been told to return them to Australia, but to us in NYC. I was unable to find your previous 3 emails but we will get in touch to help you organize a return and offer you a full refund. And I can confirm that the 4 door golf rear door shades you purchased do not fit the 2 door, as they are different sizes. We hope to resolve your matter in a much more professional manner than previous.
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Tan N.
Oct 23, 2025
Placed my order back in July and now…
Placed my order back in July and now almost November still didn’t received my order
Response from SnapshadesOct 23, 2025
Sorry Tan, your order just came in today. We will be shipping your order shortly. We trust we've been committed to you this entire time, receiving your calls every time, keeping you updated. We hope you get these very shortly.
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Jeremy P.
Oct 23, 2025
They don’t stay on…
They don’t stay on since magnets are too weak and they remain twisted after storing in the pouch which makes them stay attached less due to the weak magnets.
Response from SnapshadesOct 23, 2025
Sorry to hear that Jeremy, I believe we haven't gotten in touch. But we do guarantee fit. If there's a small size issue for the JK, the magnets won't be given a chance to stay strong. Please reach out to us at [email protected] to see what we can do for you.
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Cesar H.
Oct 23, 2025
These shades did not fit as promised
These shades did not fit as promised, and the return process is unnecessarily complicated.
Response from SnapshadesOct 23, 2025
Hi Cesar sorry about your situation. We do promise fit so we'll try our best to help you with your installation first before providing a free return label. Thank you for appreciating our commitment to the quality of our Snap Shades in our correspondence. We thank you for your return for your full refund. Take care and thank you for considering us.
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