SnapbuyReviews of snapbuy.us

They are thieves. Return the item, unused and still in the same packaging however, they do not refund your money. Don’t buy anything from this company. They are th

I purchased the item from this company and within a week it revealed it was defective. The Company did not responded to multiple requests for a refund/return until I threatened them with reporting the charge to my credit card company as fraudulent. A week later, they replied stating that I must return the item for a refund or replacement, and that the return cost was my responsibility. I doubt I would ever receive a return or replacement, so I will not be paying anymore of my own money.

I ordered a vacuum from Snapbuy.us. I was told I would receive it in 6-8 business days. I received another email that pushed the date forward a week. When I didn't receive the vacuum in three weeks, I emailed them to cancel my order. They replied to tell me they were sorry. Then I received another email in a different language. For the second time, I replied, telling them to cancel my order. (In the meantime, I bought another vacuum from Amazon.) Snapbuy emailed me again, saying the product was on its way. It did, indeed, arrive a few days later. For kicks and giggles, I charged the vacuum to see if it would last the 70 minutes it was advertised to last. It lasted 17 minutes on the middle level. Not only is Snapbuy a scam, but its product also didn't live up to its promise. I am still waiting for Snapbuy to tell me how to return the product.

Initially was pleased with the so called "performance tablet," and I fell for all the positive reviews on their website. The tablet was dropped and the touch screen stopped working, so having purchased the warranty I reached out for help. I was first told that customer service needed to connect with the manufacturer, and I've never heard back despite repeated attempts to communicate by email. The phone number for the US site is in Germany, my fault for not realizing that before I bought the product. It's impossible to have it repaired locally because no one has compatible parts. A garbage, scammy company and a waste of a few hundred dollars. Lesson learned and buyer beware.

Terrible customer support! We bought an X7 vacuum from SnapBuy in August 2025 with a one year warranty. A part failed in September 2025. SnapBuy said they would have the factory send us a new part. Then they said it was shipped but repeatedly would not give me any information about it including the tracking number. It never arrived. Then they said they’d reimburse me for the part. BUT THE VACUUM IS USELESS WITHOUT THE PART. EITHER SEND ME THE PART, SEND ME A NEW VACUUM, OR REIMBURSE ME FOR THE ENTIRE VACUUM.