snailax.comReviews of snailax.com

I can't believe that this device is designed to fit on a human body. The user manual is a joke ... not any information you need to use it ... it is a very small pamphlet ... mostly safety issues and warranty info. I would not buy anything from this company. No interest in hearing from this company ... they already made their impression ... very negative.

Placed an order with them through their Wallmart storefront. After a few days I contacted them to see when the order would arrive - they replied and said it was shipped and FedEx said "label created", in that very moment they created the label. 7 days later, no tracking updates and no sign of my order. Their replies are in broken English, so I'm unsure if they're even able to understand my messages and they were saying they shipped the item, the item left the warehouse etc. Did it though? At this point I knew they were lying. So I escalated and called Wallmart who told me that their storefront is essentially in the red which means they're a known scammer. :) Why they're still allowed to sell on Wallmart is a whole other issue. Still trying to get my money back! Avoid at all costs! Edit: I finally received the item after they actually said they'd refund me because Walmart forced them. Fairly suspicious. The item that I received is faulty... and no they did not refund me. :)

I ordered a memory foam full body massager from this company. They supplied the incorrect item - a small massage mat, not memory foam. After many weeks of emails, they have still not arranged collection of the incorrect item. I would advise you to avoid this company

First unit came and the charger started making sound few days down the line, felt like it was short circuiting. Got in touch with support team and instead of sending me a new charger they asked me to return the unit back to Amazon as it was within the return period. Shocking thing was when I tried to purchase the item back the price had increased. I still grudgingly bought it. Few weeks down the line the main unit started making noise, again they agreed to replace the item. Shocking thing is they sent me a return label with a wrong address on it and the item has reached someone else. I would not buy from this company.