SMOKEAReviews of smokea.com

Response from SMOKEAMar 31, 2022

I've looked into your order and support ticket. It looks like we responded the same day you reached out to us. It may have gone into your junk/spam folder. Your grinder is fulfilled by a third party and if it still hasn't shipped, I'm afraid they may have had an inventory issue. I'm having a representative reach out to you now about either choosing a replacement or issuing a full refund. Please be sure to check your spam/junk folder just in case. Rest assured, we'll be sure to resolve this issue one way or another.

Response from SMOKEAJan 3, 2024

Glad to hear you were satisfied with your order. It's rare when a package arrives after it's expected date but it does happen occasionally due to the carriers. We hope to be able to provide you with more great smoking gear in the future!

Response from SMOKEAFeb 1, 2022

Hey Josh! Glad to hear we had what you were looking for! Sorry we didn't have enough though :( Good news is, we should be getting more of these any day. If you're interested, you can sign up to be notified as soon as they're back in stock on the product page. Thanks for shopping with SMOKEA® and we look forward to seeing you back! Have a great day.

Response from SMOKEAFeb 1, 2022

Hey Nick! Sorry you received a damaged item. Unfortunately, due to the nature of glass this does happen occasionally. Rest assured, we'll always send out a replacement free of charge should you receive a cracked item. Thanks for trusting in us to make this right and we look forward to seeing you back!

Response from SMOKEAAug 3, 2021

Sorry to hear this. If you'd like, feel free to reach out to our support team at [email protected] and we'd be happy to help you find something that may work for you.