SMOKEASmokea is the world's best online head shop featuring a wide selection of glass pipes, bongs, rigs, vaporizers and other smoking accessories. Offering free shipping to the USA, SMOKEA® rewards, hassle free returns, outstanding customer support and the ...
SMOKEA (smokea.com) has 719 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Smoking & Tobacco · Eagle Rock, Missouri
Excellent
Smoking & Tobacco · Joplin, Missouri
Excellent
Smoking & Tobacco · Kansas City, Missouri
Excellent
Smoking & Tobacco · Columbia, Missouri
Excellent
Showing 109 reviews with 1 star · Clear filters
Judy A.
I was billed for this item, but it was never delivered to me. I need to know how to get a replacement or a refund.
Response from SMOKEAFeb 12, 2026
It looks like this order was successfully delivered on October 28th. If you have any further questions please feel free to reach out to our support team directly.
December S.
My carts leaked in the bags
Response from SMOKEAFeb 12, 2026
We’re sorry to hear about your experience. If an item arrives damaged or leaking, we ask that customers contact us within 7 days of delivery and before use so we can review the issue and arrange a replacement when appropriate. Unfortunately, we did not receive any communication regarding this order within that timeframe, so we’re unable to take action at this stage. We always encourage customers to inspect their items upon arrival and reach out right away if there are any concerns so we can assist promptly.
Matt T.
Glass tube broke the second time I used it, last 1/4" push in and it blew the glass out, did enjoy using it thoughh
Response from SMOKEAFeb 12, 2026
We’re sorry to hear the glass tube broke. We understand how frustrating that can be, especially if you were enjoying the product. Glass components are designed to withstand normal use, but as with any glass item, they can be vulnerable to pressure, impact, or alignment issues during assembly. For safety reasons, we recommend applying minimal pressure when inserting glass pieces and ensuring they are properly aligned before use. Because this item had already been used, it does fall outside of our return and replacement policy. Due to hygiene and safety standards in our industry, we’re unable to accept returns or offer replacements once a product has been used. We do appreciate the feedback and will continue to monitor product quality closely.
Thomas j M.
Ordered a week ago, no progress on order….. sooooooooo
Response from SMOKEAFeb 12, 2026
Thanks for your order. We reviewed this shipment and it was delivered within the estimated timeframe provided at checkout for the Free Shipping option selected. Free Shipping typically falls within the delivery window shown during checkout rather than an expedited timeframe. We always recommend selecting an upgraded shipping option if a faster delivery date is needed.
Mark from C.
False advertising
Response from SMOKEAFeb 12, 2026
We take advertising accuracy very seriously and work hard to ensure our product descriptions and images reflect what customers will receive. We’re unable to find any prior communication from you regarding concerns with this order. If something did not match the product listing or you believe there was an error, we encourage you to contact our support team directly so we can review the details. We stand behind the accuracy of our listings and are always willing to investigate specific concerns when they’re brought to our attention.
juelz S.
my most recent package was taken we it was delivered
Response from SMOKEAFeb 12, 2026
We’re sorry to hear your package was missing after delivery. According to the carrier tracking, the order was marked as delivered to the address provided at checkout. For situations like this, Route Shipping Protection was added to your order. Route covers packages that are lost or stolen after delivery and provides a fast resolution process. You can file a claim directly through the Route portal using the confirmation email you received at checkout. Their team reviews claims quickly and will assist with either a replacement or reimbursement where eligible.
Nathan A.
YOU HAVEN'T EVEN SHIPPED MY ORDER YET! ITS BEEN MORE THAN A WEEK! NO UPDATES! NO WORD! I WILL NEVER ORDER FROM YOU AGAIN!
Response from SMOKEAFeb 12, 2026
Unfortunately, your order was part of a small group affected by a temporary fulfillment error during that time period. A notice regarding this issue was posted on our site and visible at that time. Once the issue was identified, the order was cancelled and a full refund was issued.
Mhad A.
They have no conflict resolution skills because the company is money hungry and will take any dollar they can get. Their support team is horrendous and extremely unhelpful. The worst costumer service i’ve ever had.
Response from SMOKEAFeb 12, 2026
We’re sorry to read this. We take customer service seriously and always aim to resolve issues fairly and professionally. Unfortunately, we’re unable to locate any recent support communication or order information associated with this review. If you’re willing to share your order number or reach out directly to our support team, we’d be happy to review the situation and see how we can help.