Kamarie S.
old weed and didn’t hit
old weed and didn’t hit

Smokea is the world's best online head shop featuring a wide selection of glass pipes, bongs, rigs, vaporizers and other smoking accessories. Offering free shipping to the USA, SMOKEA® rewards, hassle free returns, outstanding customer support and the ...
SMOKEA (smokea.com) has 719 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Smoking & Tobacco · Eagle Rock, Missouri
Excellent
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Excellent

Smoking & Tobacco · Kansas City, Missouri
Excellent

Smoking & Tobacco · Columbia, Missouri
Excellent
Showing 109 reviews with 1 star · Clear filters
Kamarie S.
old weed and didn’t hit
Jessica
I purchased a glass product from them, this is my 2nd purchase. The bowl completely separated from the glass at the stem when I gently tapped it with my lighter. It is obviously a defect in the glass.... But they flat told me they won't do a thing about it... Crappy product for an expensive price.... No thanks, I will toss this and buy my next one on amazon.
Alaina G.
My order was not completed and I am missing three items of my order. I had to add these items to qualify for free shipping and I didnt even get them what a rip off.
Response from SMOKEAApr 9, 2026
I'm sorry to hear you were missing items from your order. Please reach out to our support team and we'll be happy to investigate further and make sure you receive all items ordered.
Dean S.
Bad glass broken upon delivery
Response from SMOKEAApr 1, 2026
I am sorry to hear you received a damaged item. It looks like we replied to your support ticket to request an image of the damaged item but we have not received a response back. Once we receive that, we'd be happy to issue a replacement.
Brittney S.
I bought a pulsar cartridge vape and it didnt work
Cody P.
Purchased a small bong. Took 3 weeks to get to me. They would not answer why it took so long when iam within. One day delivery. I just asked for compensation. They denied. Second purchase was worse. Received broken item and wrote numerous emails to receive replacement. Two weeks went by and I contacted BBB. What do you know i got a response back finally. This msg from Mark stated they never received emails. Complete bs I sent emails to BBB. I requested there customer service do better. From there, I received an email stating iam due to the "continued threats" they are done. I guess asking that there customer service do better is a "threat" another snowflake company that will fail. Do not order from them. If you do, have fun not talking to mark until you contact BBB. Horrible company.
Response from SMOKEAApr 1, 2026
I'm sorry to hear you were unable to reach us. After investigating your support history, it looks like we've only received two emails from you, both of which were responded to the very next business day. Additionally, a full refund was issued for the recent damaged item you received. However, the decision to disable your account will not be reversed due to the context of your support tickets. For more information please visit our Terms and Conditions.
Didn't even get a high real S.
I didn't get a high with the cartridges I ordered and I'm really upset and disappointed can you tell me why I didn't get high off the cartridges I ordered
Ash H.
They advertise an amazing product, and then sell you completely different. I bought thca dab, they sent me pink glittery toothpaste. I want a dab vaporizer, they send me a cart battery that doesn’t even turn on. But my favorite part of this site, is if you try to reach out and refund your broken products. So there’s this 30 day refund thing on there you can refund no matter what and I reached out and they call you names and rejected my refund.
Response from SMOKEAFeb 12, 2026
We take product quality and customer satisfaction very seriously and we stand behind legitimate defects or order errors. In this case, we thoroughly reviewed the order history and prior return requests associated with this account. Nearly every order placed resulted in a claim that the product was defective, incorrect, or not as described. After multiple accommodations, we determined that the frequency of these claims fell outside of normal purchasing behavior and were no longer eligible under our return policy. We did not “call names,” and we remain professional in all customer communications. For manufacturer-related defects, such as battery functionality issues, we provided direct instructions for submitting a warranty claim through the brand, which is standard industry practice. We remain committed to fair and reasonable resolutions for our customers while also protecting against policy abuse. If any customer ever receives an incorrect item or a confirmed defect, our team is always happy to help.