Donna O.
Don't pay extra for faster shipping …
Don't pay extra for faster shipping not worth the money. When you reach out to customer service they blame it on carriers and said reach out to them if there's an issue. When you place order and get email it was delivered that means it was delivered to usps, ups,FedEx not to you! wait another day or two tell you actually get your package.
Response from SMOKEAMay 18, 2023
The first email you receive is a shipping confirmation email. This means our warehouse has fulfilled your order. It will also include tracking information for you to track your order through the transit process. You will also receive a delivery confirmation email once the package has been delivered by the carrier. In some rare cases, USPS particularly is known to mark the package delivered before it arrives at your doorstep which was the case here. However, we're happy to see the package arrived successfully within the estimated shipping time provided to you at checkout.