SMOKEAReviews of smokea.com

Response from SMOKEAOct 2, 2026

That is correct. You provided an image of a heavily used bong with a crack in it. If items arrive damaged, we are happy to replace them within 7 days of delivery. Once the item has been used, it can no longer be reported as having arrived damaged. You can read our full returns policy at smokea.com/returns.

Response from SMOKEAOct 1, 2026

I'm sorry to hear you received the wrong product. Rest assured, we are always happy to make this right when it happens. Please reach out to our support team at [email protected] with your order number and an image of the product you received and we will be able to provide a replacement order.

Response from SMOKEASep 22, 2026

Thank you for the feedback, and we're sorry the pipes weren't in the condition you expected when you opened them. Damaged or defective items need to be reported within 7 days of delivery, along with photos of the issue. That process exists so we can see the damage while it's still possible to tell where it came from. The silicone covering on these pipes is durable but not indestructible — it can be cut, torn, or split by contact with other objects, and once several months have gone by there's no way for us to determine whether it left our warehouse that way or was damaged afterward. This order was placed several months ago and opened for the first time last week. We weren't able to make an exception to a standard we apply to every customer equally, and we understand that wasn't the answer you were hoping for. When customers do reach out within the 7-day window, we take care of it quickly — a replacement or refund, no hassle. We stand behind what we sell, and if you decide to give us another try, we'd be glad to have you back.

Response from SMOKEASep 2, 2026

Orders with paid shipping are fulfilled same or next business day with the service selected at checkout where free shipping orders are fulfilled in 2-3 business days and shipped with the most economical solution. If you would like to provide us with more information so we can investigate further please feel free to reach out to [email protected].

Response from SMOKEASep 1, 2026

I'm sorry to hear that. It looks like the carrier marked your order as successfully delivered on August 27th. If this is incorrect or your package was lost or stolen, you are covered by the Route Shipping Protection that was included with your order and may file a claim to receive a replacement or refund.

Response from SMOKEASep 1, 2026

I'm sorry to hear you weren't happy with our returns policy. If the wrong product was received, we would not require you to pay for return shipping. If you could provide more information regarding your order, we'd be happy to look further into this for you.