Smith Thompson Home SecurityReviews of smiththompson.com

I took a day off from work to be home to install the "required" upgrade to my alarm. That was seemless until after the paid technician left I discovered the key fob remotes no longer worked. Calling the tech line I received a snooty brat female on the other end of the line that immediately claimed "you don't have any remotes on your account, how many remotes do you have and I will reschedule the technician to come back out and fix the problem" Apparently its no problem for them for you to miss more work and leave a half finished job behind so they can come back and finish up. These are only the remotes I've had for years, the ones that existed and worked before the "upgrade" for many years yet now they are not on my account and now this security system is rendered almost unusable.

I scheduled an appointment for a required upgrade to a LTE/5G transmitter on 2/7/22. They never showed up. They called later to re-schedule for one month later. I was told they over booked by 50,000 for that same date. How is that possible? They didn't asked, they told me that will be the date! What a failure operationally. But instead of admitting to it and fixing the problem. They blame the customers for all trying to schedule the upgrade all on the same date, which the system allowed to schedule. Not trustworthy. This required upgrade cost $90 and should not be paid for by the customer.

Smith Thompson Security is the best! We have been customers for several years and have never had one issue. The service is impeccable and gives us such peace of mind! Highly reccommended!

Smith Thompson is my one and only security company. They are prompt, courteous, fair, and reasonable every single time. I highly recommend them to anyone. Bob Garrett – Carrollton

I’ve used Smith Thompson for monitoring for several years…. Needed a new keypad installed…. They gave me a reasonable quote and upgraded the alarm panel and installed the new keypad in less than an hour…. I would definitely recommend this company!

I had the security installed last month and one of the doors sensor was not working and I had called Smith Thompson. They sent me a technician yesterday and he quickly fixed the issue. Not only that Danny did all types of validations of the entire alarm system and explained to me a lot about the system which even the installer didn't explain when they installed it in June. I appreciate Danny's help yesterday and the way in which he explained the entire system to me yesterday

We had our Alarm System 4G LTE Ready Cellular transmitter upgrade today. It was the very best experience we have had in a long time. He came within the time frame window, quickly did an excellent installation, fixed some other things that needed to be tweaked, and was very pleasant to work with! Thank you Smith Thompson!

We have enjoyed the service from Smith Thompson for four years now. A breeze to work with. We have had nothing but great service! A.M. MacPherson