Patrick F. M.
Great call handling.
Great call handling.
Response from Smith.aiDec 23, 2019
Patrick, thank you for taking the time to leave us a 5 star review! Best, Smith.ai Team

Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our sophisticated, flexible AI + human call answering solution. On these plans, our AI handles the call answering and our live agents are available for escalations and more complex calls. AI Receptionist plans start at $0/month. We also offer Virtual Receptionist plans, which include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month and include free spam blocking, plus our risk-free 30-day, money-back guarantee. With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time. With 5,000+ direct integrations, including Clio, MyCase, HouseCall Pro, Service Titan, LawPay, and Calendly, plus thousands more through Zapier, conversations are synced with your systems in real-time. With Smith.ai, businesses can automatically record their inbound and outbound calls so they never miss what their customers have to say. These calls will also be transcribed with personally identifiable information (PII) — such as credit card and Social Security numbers — automatically redacted so businesses can review calls by searching for specific keywords. Smith.ai clients also have access to business intelligence tools like Call Intelligence, a robust set of features available within the Call Dashboard that puts key phone call data directly into your hands. The Call Intelligence tool lets businesses review and analyze phone call data of what actions were taken during calls including scheduled appointments, calls transferred, completed intake forms, and more so you can operate your business more efficiently.
Smith.ai (smith.ai) has 363 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Administration & Services · Santa Barbara, California
Excellent

Administration & Services · San Diego, California
Excellent

Administration & Services · Malibu, California
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Administration & Services · San Jose, California
Excellent
Showing 321 reviews with 5 stars · Clear filters
Patrick F. M.
Great call handling.
Response from Smith.aiDec 23, 2019
Patrick, thank you for taking the time to leave us a 5 star review! Best, Smith.ai Team
John L.
Fantastic customer service. Service is better than having in house receptionist.
Response from Smith.aiDec 23, 2019
Hi John! Thank you for the 5 star review! We appreciate your business and we are glad to help. We are definitely cost effective and focused on making your job easier. Happy Holidays, Smith.ai Team
Claudia P.
I'm very happy with these services. They are very professional and do a great job of scheduling clients for appts when we aren't available to answer the phone ourselves.
Response from Smith.aiDec 13, 2019
Hi Claudia, Thank you for taking the time to leave us a 5 star review! We love working with your company. We strive for professionalism to ensure you and your clients are satisfied! Best, Smith.ai Team
Brandie B.
Smith.ai helped my firm get through a tight spot when we were short on staff. They were responsive to any questions or concerns we had, and helped lighten the burden on my live, in person support staff. I will definitely consider using Smith.ai again in the future should I become short staffed again.
Response from Smith.aiDec 6, 2019
Hi Brandie, Thank you for taking the time to leave us a 5 star review! Our main goal is to ensure your job is easier. We have expanded our hours, so we can also help for after hours. We are also currently running an offer for previous members, with the code WELCOMEBACK2019 to receive $100 off your first months bill. Please, let us know if there is anything we can do for you in the future. Best, Smith.ai Team
Roman
We've used Smith.ai for over 2 years. It's truly a plug and play solution, yet with the utmost care and customization. In the thousands of calls they've answered for us, we've never received a customer complaint regarding their receptionists. Everyone we've interacted with regarding support and billing has been lovely. Aaron the owner appears to take great care of his business and has taken care of us well. Would recommend Smith.ai to anybody, and now with their extended hours and more service offerings it's a no-brainer.
Response from Smith.aiDec 4, 2019
Roman, thank you so much for the remarkable review! We appreciate that you have stayed with us for so long. This has allowed us to grow with your company but also helped us learn. We look forward to answering thousands of more calls for your wonderful business! Best, Smith.ai Team
Brigette
Smith.ai is committed to tailoring their service to the needs of your business. They are accommodating and patient! It is a relief for service providers to actually provide the service and not make excuses. I highly recommend Smith.ai!
Response from Smith.aiNov 26, 2019
Hi Brigette, Thank you for taking the time to leave us a great review! We work hard to meet expectations like yours. We appreciate your recommendation! Best, Smith.ai Team
Robert
I was seeking a highly professional answering service that could tailor its responses to my needs and always make the caller feel valued and heard. Smith.ai has fulfilled that need for us. All of their team members speak clearly and confidently; they ask the right questions while following our directions; and if a call can't (or shouldn't) be connected we get confirmation immediately. Great service with well-trained and well-spoken individuals.
Response from Smith.aiNov 22, 2019
Hi Robert, We are grateful that you are with us. Thank you for taking the time to leave a 5 star review! All of our receptionists do a great job with going above and beyond, especially with being more than just an answering service. We would be lost without them! We look forward to continuing our services with you! Thank you so much, Smith.ai Team
Al B.
I am a true solo attorney. I have no staff. Last year I was very busy and found I could not keep up with the work coming in. I decided I needed help with handling incoming telephone calls. At a Solo Practice seminar an attorney spoke highly of Smith.ai. I checked Smith.ai's services out and set up a free trial. I have now converted into a regular account that fits my needs to handle inbound calls. Smith.ai has provided exceptional service, all of its employees are very professional and very helpful. Smith.ai has been very responsive to any questions I have or any changes I need to make in my account. With out a doubt on of he best decisions I have made to increase my productivity and provide excellent service to my clients.
Response from Smith.aiNov 1, 2019
Hi Al, Thank you for the outstanding review! It is such a pleasure working with you. It was great having a chance to meet you at Clio Con in San Diego last week. We enjoy building relationships with our clients and are happy to hear you hired us to help with your business due to a referral. Best, Smith.ai Team