Tom I.
Easy setting up of the account and…
Easy setting up of the account and consistent detailed messages going to the right people on our team.
Response from Smith.aiMay 1, 2025
Thanks for the review, Tom!

Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our sophisticated, flexible AI + human call answering solution. On these plans, our AI handles the call answering and our live agents are available for escalations and more complex calls. AI Receptionist plans start at $0/month. We also offer Virtual Receptionist plans, which include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month and include free spam blocking, plus our risk-free 30-day, money-back guarantee. With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time. With 5,000+ direct integrations, including Clio, MyCase, HouseCall Pro, Service Titan, LawPay, and Calendly, plus thousands more through Zapier, conversations are synced with your systems in real-time. With Smith.ai, businesses can automatically record their inbound and outbound calls so they never miss what their customers have to say. These calls will also be transcribed with personally identifiable information (PII) — such as credit card and Social Security numbers — automatically redacted so businesses can review calls by searching for specific keywords. Smith.ai clients also have access to business intelligence tools like Call Intelligence, a robust set of features available within the Call Dashboard that puts key phone call data directly into your hands. The Call Intelligence tool lets businesses review and analyze phone call data of what actions were taken during calls including scheduled appointments, calls transferred, completed intake forms, and more so you can operate your business more efficiently.
Smith.ai (smith.ai) has 363 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Administration & Services · Santa Barbara, California
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Administration & Services · San Jose, California
Excellent
Showing 321 reviews with 5 stars · Clear filters
Tom I.
Easy setting up of the account and consistent detailed messages going to the right people on our team.
Response from Smith.aiMay 1, 2025
Thanks for the review, Tom!
Matthew P.
Smith has helped scale many of SmartSites operations by taking over the answering services, allowing us to take more opportunities during the day and even on nights and weekends.
Response from Smith.aiJul 8, 2024
Hey Matthew, thanks for the review! We're glad Smith.ai could help SmartSites free up your team's time to focus on new opportunities.
Bill H.
We cannot run our business without the supremely professional assistance of the team at smith.ai. 100% responsive to our ongoing needs.
Response from Smith.aiJul 8, 2024
Your kind words mean the world to us! Thanks for being a longtime client, Bill!
Whitney L.
Smith.ai was recommended to me by a colleague in my industry because my business is growing and I found myself tethered to my desk responding to calls. With Smith.ai, the onboarding was easy, the service is phenomenal, and my clients and prospective clients are happy with the professionalism.
Response from Smith.aiJul 8, 2024
Hi there! Thanks so much for the fantastic review! We're thrilled that Smith.ai helped free you from being glued to your desk. It's always rewarding to know that our virtual receptionists provide a professional experience for you and your clients. We appreciate your trust in us with your calls.
Sheila L.
Smith.ai is on spot when they take messages. Very detailed and exact. I would recommend them to anyone searching for phone receptionists!
Response from Smith.aiJun 28, 2024
Thanks so much, Sheila. We appreciate your business!
Ryen T.
Having an AI bot on our website allows our clients to ask questions and gain insight and trust all at the click of a button. We’ve had so much traffic from this it’s paid for itself!
Response from Smith.aiJun 28, 2024
Thanks so much for your positive review, Ryen! We're glad our AI chatbot has been such a valuable tool for your clients. And that it's already turned a positive ROI! We're looking forward to continuing to support your business.
Peggy
We've been using Smith.ai to help answer our phones since 2020. They not only answer the phone, they help to screen our potential new clients. Before they began helping us, I was unable to answer all the calls and/or phone all the people back. Our relationship has grown to the point where we depend on Smith.ai. Is every call handled perfectly. No, 9 out of 10 are. Smith is always open to my corrective criticism, questions, and even completely changing how they respond to our calls. A Smith rep worked with me for a couple of weeks redoing our forms and phone script to enhance their answering ability. I highly recommend Smith.ai if you need help with your phones. They are hardworking professionals who continually strive for perfection for their clients. it is money very well spent.
Response from Smith.aiJun 26, 2024
Thanks for recommending us, Peggy! We greatly appreciate your business these past few years. We're happy to play an instrumental role in handling your calls and screening your clients to ensure you're operating as efficiently as possible. Cheers to many more years of partnership!
Michelle S.
This company went above and beyond to satisfy our every need when we had no receptionist. Customer service is great and our emails/requests were handled within 24 hours. I can recommend having Smith.ai as answering service!
Response from Smith.aiJun 25, 2024
Hi Michelle, thanks a ton for the awesome 5-star review! We're so glad we could step in and help be your receptionist. It's great to hear our customer service and quick responses made a difference. We appreciate your recommendation!