Smiles And Joys CareReviews of smiles-and-joys.com

Didn’t receive. Emailed several times. They’re insisting that their tracking says it’s delivered, but it hasn’t arrived, and as such they won’t do anything further. Obviously won’t be using again!

I ordered on 31 July and received an email on 1 August with a tracking number that didn't exist. I waited till end September to email them. Auto replies. Escalated to PayPal and they have alleged that the item was lost in transit. I do not believe it as the tracking number was never active. Now they have sent a new email alleging they have raised a new order. This doesn't prove to me that they will be sending me the goods. Seems like they're just trying to get me to close the claim. Based on the other reviews, I'm not convinced I will receive anything.

My experience with this company? They have ripped £ 50 sterling off me. I have never got the delivery and after complaining to them i get an automated email stating that the goods have been delivered and signed for.I need to see proof of that,which they haven t provided with. They also did not refund me the my £ 50 sterling. And to be clear i have not agreed to appoint anyone on my behalf, or for them to leave the parcel outside my gate. Now that i checked the other reviews about them i know it is a scam. Mypoints for them are 0

A Tip for getting your product fast from this company: Place an order then immediately cancel it!! I placed an order then decided to cancel it 20mins later after I read some very worrying reviews. Their return policy states orders can be cancelled within 48hrs so shouldn't have been a problem. Eight hours later I received an email saying my order had been despatched. I emailed them again saying I had cancelled the order but they claimed not to have received my cancellation email. I told them to take my second email as notice of cancellation as it was still well within their 48hrs cancellation period but they said too late it had been despatched. Item arrived a few days later. A quick internet search suggests their cream is dangerous and unregulated so my advice is to not use the cream, and do not use the company as they rip off their customers and do not abide by their own policies.

Poor customer service. They don't reply on email. Got the cream without lid, after few days could just throw it away. Regratefull purchase

I ordered cream and unlike others, I did recieve something in the post... bloody lens cleaner set!!!! I don't even own a camera! So no use whatsoever to me, will never use this company again.

ordered in April, still not yet delivered. they are keep on sending copy paste emails to every one. really disappointed!!

SCAM SCAM SCAM!!!!!! Do not under any circumstances order online from this company. They just rob you’re money and the product doesn’t arrive (they keep telling you it will take just another couple of weeks then eventually blame the shipping carrier). I ordered the psoriasis cream in mid April after seeing it on Facebook. It was supposed to take between 2-4 weeks. I still didn’t receive it in early June and they told me it had arrived in the country but it was out of their hands to investigate why I hadn’t received it and told me to call around to different Post Offices to see if it had arrived. I asked for a refund as this was a ridiculous response and 4 weeks later there is still no refund or response from the ‘customer service team’. Don’t be fooled like I was!!