Smile Generation helps you understand how oral health connects to overall well-being and find trusted care in your community. Our offices combine modern, advanced care with compassionate service, so you feel confident at every visit.
Smile Generation (smilegeneration.com) has 74 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 65 reviews with 1 star · Clear filters
Teng V.
Don't get this smile generation credit card. They only let u do online banking payments. I wanted to do 1 year payment plan but the dentist place don't offer that. They only offer 4 increments payment. It was expensive so I apply to finance not knowing smile was a credit card for dental only. The desk lady said I could use my hsa card to do payments for smile generation while they pay for my services. Now I can't even do that. Stay away guys!
Jason D.
Today I had a customer care rep LIE to me about removing late fees. I called back and have been bouncing around to different reps.
Jason De S.
This place is absolute BS. Went in for a cleaning and the girl absolutely destroyed my gums with floss. Then the dentist comes in and says I need laser cleaning because my gums are swollen and bleeding. No shit!!! Your girl just killed me. Tried to charge me $260 and didn’t even do my cleaning at all. This place is a joke.
Angel L.
Let's be clear the SMILE GENERATION FEE SCHEDULE is a gimmick created by a corporation in order to trick their customers into thinking they are getting a discount. After your initial visit the office manager approaches you and presents you with a personalized estimate on the cost of the work that is needed. It's important to note that your perceived cost is associated with the UCF Price. This price could be what the average charge of a particular procedure would be in that area or what the reasonable rate of the the surgeon that will be performing the procedure would be. It's not stated clearly. But what is clear is the UCF price is arbitrary. The SMILE GENERATION FEE SCHEDULE DOES NOT have a UCF PRICE. Its for this reason that their is no real savings. Their is only a perceived discount. Another deceptive practice on the SMILE GENERATION FEE SCHEDULE is that all prices for all procedures are for what a general dentist would charge. Unfortunately most of the procedures on the schedule can only be performed by a specialist. When your presented your estimate this information is not revealed and if you are not given the actual FEE SCHEDULE you won't be able to question the price discrepancy. This is why I believe that you are pressed to sign off on the estimated cost immediately. The SMILE GENERATION FEE SCHEDULE may believe that their victims have no recourse but they are wrong. I was able to get back over 5k uncontested. It took five months and all of my dentists notes to figure out but I was able to point out instances of overcharging, unnecessary charges, and using inappropriate codes when deciding what to charge as well as an instance of fraud. That is charging me for labor that was labeled as a "misc. Product" then changed to a "misc. Procedure" when I pressed them for a written description it was changed again to a labor charge. When I demanded this in writing the office cut me a check for $1741. One point of the SMILE GENERATION FEE SCHEDULE THAT I think could be an avenue of liability on their part is the fact that a $119 fee is charged in order to sign up for this policy. You are presented an estimate that you are told is derived from the SMILE GENERATION FEE SCHEDULE. You are shown your perceived discount associated with the SMILE GENERATION FEE SCHEDULE. IN my case if was a 20 percent discount for a total of around $10,600. But I was able to confirm only 20 percent of the perceived savings came directly from the SMILE GENERATION FEE SCHEDULE. The remaining $8480 in perceived savings actually came from the declared 20 percent discount that my surgeon offered off his reasonable rate. His rate was always more than what the SMILE GENERATION FEE SCHEDULE notes but that is because their price is what a general dentist would charge. But like I pointed out, a general dentist could never perform most of these procedures. I think a customer would have cause to ask for their $119 to be refunded if only 20 percent of what is discounted come from the SMILE GENERATION FEE SCHEDULE. I could go on about my particulars but I hope I've madey point. Stay away from this corporation .
Mac
What a terrible company. After a year of paying my minimum balance I was just hit with over $1,000 interested fee erasing any payments I’ve made. I am beyond myself and disgusted with this company. This honestly feels illegal. To be told by a service rep that at the beginning someone “should have told me” is unacceptable. Please don’t use this company they make it sounds so easy and great and then you get completely screwed!!!!!!!!
Suzanne S.
Bait and switch. Offer a $59 new patient exam, x-rays, and cleaning, then refuse to do anything less than a $1000 planing and scaling. Prices are higher than others, so the "discount" just brings them down to what they would be anyway, and unnecessary services are pushed or even required for service.
Brenden
Absolute SCAM do not use them, “18 month interest free” but it accrues stool and then they’ll set you up with auto pay that won’t pay it off in that time period and then slap you with all the interest ($1500) and then you’re screwed. Stay away
Iris
STAY AWAY!!!!!!!!!!!!!! sometimes it is hard and we get a credit line to take care of our health. Smile Generation is beyond a SCAM... they are horrible and they take advantage of people. My balance was $2,500 and I Was hit with $3,000 interest. Never was I informed my plan was about to expired. Now I owe more than I originally borrowed. This seems so illegal.
