Smile GenerationReviews of smilegeneration.com

Went in for my 6 month cleaning, paid my co payment up front. They did X-rays and the dentist did the exam and told me I needed a deep cleaning. The dentist left and they wanted to reschedule for a deep cleaning but I told them I needed to check my schedule at home and I would call them. I was immediately escorted out of the exam room to the front desk where they said good bye. I never got the 6 month cleaning I went there for, but I’m wondering if they billed my insurance for it anyway since I paid the copayment. When I got home I had an email from them letting me know they booked an appointment for me in 6 months for a cleaning. Hmmmmmm…….

I had a number of problems on a recent visit to Springfield Modern Dentistry/Smile Generation, where I had a tooth extracted several months ago. First, the dentist didn’t offer clear or thorough instructions about how to care for the affected area following the procedure. He told me to avoid hot food and drinks, not to eat Doritos, and to chew on the other side of my mouth. That was it. He failed to mention, until I had already been home for a few hours, not to spit, even though my mouth would be producing a lot of saliva, or not to use a straw. I had been spitting and using a straw, which made the healing process more slow and painful. He didn’t mention that my face would be bruised and swollen or that I should use an ice pack right away to prevent the swelling. He didn’t mention whether or not I should brush/floss my teeth after surgery, and how to go about doing it. He only wanted to get rid of me as quickly as possible. As he left, he told his assistant to have me x-rayed. She took me to the front desk and said goodbye. I said, “Excuse me, I was supposed to get x-rays,.” She scowled at me and brought me back for x-rays. I should mention that she was rude throughout the day. Avoided eye contact, barely spoke, glared at me. Several times during the procedure, when the dentist stepped away, she lightly-to-moderately bumped me in the face with her dental tools. Maybe she did this because she was turning to speak to the dentist, or maybe it was not an accident. I don’t know. When she took me back for x-rays, she didn’t speak. She was embarrassed that she forgot to have me x-rayed, perhaps. She shoved the x-ray device into my mouth violently, which hurt a great deal, especially since I’d just had surgery. Then she swiveled the x-ray machine around and smacked me in the side of the face with it. Twice. She did not apologize for this. It felt very much like an assault. To say the least, it was not a great experience. I was going to discuss these matters with the dentist during my follow-up, but that’s another problem. My original follow-up was, according to the dentist, supposed to be two weeks after the procedure. However, they woman at the front desk scheduled it for three weeks, even after I reminded her what the dentist had said. “Three weeks is fine,” the woman at the front desk said. I’m not sure she should be overruling the dentist, but that’s how it went. I called to reschedule the follow-up, but no one answered, so I filled out the online form. I received an automated email saying that someone would get back to me very soon. However, no one did. After more than a week, I tried calling back, but again no one answered. Several months went by, but still no one called or emailed. Clearly, Springfield Modern Dentistry/Smile Generation is not concerned with my post-op rehabilitation. I eventually told them not to bother scheduling a follow-up because I didn’t feel safe there. I notified The Smile Generation—the parent company of Springfield Modern Dentistry—about these problems, but they did not respond. I sent a follow-up message and was told to be patient. They only responded several months later after I filed a formal complaint with the State of Virginia. And even at that time, they did not provide postop instructions. Their behavior during the procedure and their lack of a timely response show a pattern of abuse and neglect from the organization. They were informed of a very serious series of problems, but did nothing for several months and have not offered to compensate me or make any other amends. Moreover, I contacted them before filing a complaint with the Dental Board of Virginia, asking for the dental assistant’s name, but they would not give it to me, which is quite disturbing. This shows a total lack of concern for their patients’ health, safety and well-being. As a side note, I have visited several of their branches and have experienced problems with every one. Clearly, there are systemic problems at the Smile Generation, coming from the management down to the dentists, assistants and assorted staff members. There’s no excuse for what they did or how they have chosen to ignore my complaints. They have acted with a lack of ethics, professionalism and basic human decency.

We financed with them and after two years, they took more of my money than went towards the principle. That’s when I paid them off. They gave me a receipt that says, paid in full. The next month, I get a bill with interest and late charges!!! I paid them again!!!! Don’t ever do business with this evil company!!!! You will definitely regret it!!!!

The quality of care was good but the rest was horrible. The price for my treatment was different every single appointment over the past 6 months and I was put on the spot every single time. Every time I tried to get the number ahead of time, I was met with coldness and defensiveness. They’re like car sales people. They try to get you in as a client by showing a lower price and then once you can’t get out of the treatment your price goes up!!

There payment online system is terrible! You will be overcharged and have extra fees. Avoid this program at all costs.

"Smile Generation Financial sends payment reminders after the due date has already passed, then charges late fees as a result. When I attempted to set up autopay to prevent this from happening again, I was blocked from doing so because of the outstanding late fee balance. This is a predatory cycle that makes late fees functionally unavoidable. I am requesting a full refund of all late fees and that this practice be reviewed and corrected."

This is the worst credit card company. They charged my $250 interest on a $6 remaining balance without informing me that my promotional period is ending. DO NOT get this card at any cost, this is how they make money by charging insane amounts of interest. I made so many payments way over the minimum balance every month and they refuse to waive the interest as a courtesy ALL OVER A $6 REMAINING BALANCE. Ridiculous and they should be reported for fraud.

I was very careful to make payment amounts in order to payoff before my promotion date. I had two promotion dates and they allocated my payment to the wrong one. I was unable to get them to correct their mistake and had to borrow money in order to pay it off before the promotion ran out. I was cut off 4 times in the process of trying to get it resolved. I had been with them for 11 years but I will never use them again.