SmileboxyReviews of smileboxy.com

Further to my fraudulent Smileboxy CD advert complaint, Smileboxy have now offered me £10 as compensation or I can send the CD back to them under ludicrous conditions! Below is their email… Dear Customer: Hello! We sincerely apologize again for our product not fully meeting your expectations. We value your shopping experience highly. To demonstrate our sincerity and resolve your issue as quickly as possible, we have increased your compensation amount. Here are the updated processing options for you to choose from: Option 1: Keep the product and receive a 10% refund If you wish to keep the product, we are willing to process a 10% refund of the order amount as compensation. This is the most convenient option, and you will not incur any additional costs or return risks. Option 2: Return and refund (subject to the following terms) If you insist on returning the product, please be aware of the following conditions: You will be responsible for all round-trip shipping costs (including the initial shipping cost and the return shipping cost to Hong Kong, which is approximately £35; please consult your local post office for the exact cost). We will deduct a 15% handling fee. The return process takes approximately one month and a valid tracking number is required. Special Reminder: If our package cannot be cleared through customs and we do not receive it, we will be unable to process a refund. Important Note: Please wait for us to send an email containing the "Authorized Return Address." Do not send it directly to the original address on the package; otherwise, we will not be able to receive the package and process the refund. Please inform us of your decision. Best regards, Mia

A one star is being too generous. What a crap product and even worse customer service.

Stay away from SmileBoxy. I ordered a protable CD palyer with suppoeded blue tooth capability. It will not connect to my vehicles or blue tooth speakers. The company told my I could return it to them in Hong Kong, paying postage costs for BOTH ways even though it shipped to me from Franklin IL. If it clears customs, they will refund my money after a 15% restocking fee.

Absolute rubbish. The supplier tries to put the blame on the buyer, but when the device will not/cannot connect to the internet it is useless. Don't buy from this organisation. They claim that I initiated a "charge back". I wish I had, but I did not and was unaware of such a course of action. I am convinced that this mob operates a scam.

I recently ordered a Smileboxy CD player. The unit can only be ordered directly from the company and it ships from overseas. The unit took a long time to arrive. I did get some communications as it shipped and needed to clear customs. It did end up arriving after about 5-6 weeks. I then went to use the unit. I immediately had issues with the battery life. I charged overnight multiple times and the unit discharged and shutdown after playing one or two CDs and I had to charge again. I did contact customer service and their response was for me to video my process and send it to them before they would do anything or explain a return policy. I wrote back saying that was ludicrous. My advice is to avoid this product.

Definitely a scam. Ordered a tablet because I stupidly googled best tablet on market and this came up, so without thinking to check reviews I ordered it. Thought something was funny when I didn't receive email to confirm payment of £189.00 straight away. The next day I got an email off Evri saying they were waiting for delivery. Two days later I got an email off Smileboxy to confirm order. Checked with Evri who said they had received it 2 days ago, but that was a week ago and it's still not turned up. Evri now say that I should check with vendor but I hesitant to do that in case I get scammed again

Definite scam. Ordered a Smileboxy e-reader a week ago and although there were 3 in stock the delivery never progressed with the courier Relay (which may also be a scam) reporting it was waiting for the package. I would normally do a bit more research than I did for this order but my old Kindle had just died a death. Ironically the old Kindle sprang back into life yesterday a day after I'd ordered a new Kindle from Amazon.

Zero help with poor quality product. They review their own product on a separate website to improve their credibility. Refund obtained through my own credit card company as they deemed the smileboxy company fraudulent. Smileboxy is now pressuring for return of unit or face immediate legal action. The CD player is worthless and a lawyer's time would exceed the value in less than an hour. Also Smileboxy.com are sailing very close and copying a name of another website (smilebox.com) which gets good reviews and quite so.