Ki
Great Products but TERRIBLE Shipping
I love the after shave, it doesn't burn and it has a nice clean smell. The incense burn well and smell great. The cologne is nice as well, it only takes a very small dab. The only reason the review is 3 Stars instead of 5 is because the processing and shipping were both incredibly SLOW. I placed my order MARCH 27th, my order was NOT SHIPPED UNTIL APRIL 9TH! To charge a customer $10 for two day priority shipping is fine, but if that's the case I expect my order to be packed and shipped accordingly. Shipping is an important part of the customer service experience and this was incredibly disappointing.
Response from Smell Good SpaApr 22, 2020
Thank you for your feedback, Ki. We’re appreciative that you enjoy our products, and we hope to serve you again. Per our webpage, Smell Good Spa is a made-to-order business, and our turnaround time is 7-14 business days. The shipping cost is calculated directly from USPS. For the convenience of all shoppers, this information is provided in detail before checking out, and the link to that information is provided in each order update as a reminder. #smellgooders