Smash BalloonReviews of smashballoon.com

WORSE experience I have EVER had trying to BUY A PRODUCT!! Kept going in loops.. I put in a email and it tells me I have to have an account to purchase a subscription, yet there is no place to CREATE an account. And each time I put in an email, it loops me back to that error. So now I have THREE EMAILS I cannot use because they keep me stuck in loops. They just lost a subscription. Moving on to the next company that offers the same thing. And, when I get an email to set password for each of the emails, it tells me it's the WRONG login info. UGH! I will even pay MORE to avoid the hassle of Smash Balloon.

The card was charged for an auto-renewal that was not expected and could not be managed, because the account and renewal emails were linked to a wrong email address caused by a typing error at checkout. Support acknowledged that the email stored for the account was incorrect, yet still refused a full refund, hiding behind internal Terms and presenting a partial refund as a “one-time courtesy”, whereas respecting consumer law on subscriptions and renewals should not be treated as a favor. On top of that, the service was effectively unusable: despite paying, it was a struggle to make it work and more of an obstacle course than a useful tool, and support replies were reaching the incorrect inbox. This way of handling an auto-renewing online service is very disappointing.

Your free version is useless. It's impossible to test out the plugin before purchasing... Give a wide berth to this plugin!

Can i give 0 stars?! Horrible plugin!!!! Never worked properly. I stopped trying to fix it within a month of paying for it. They have so many fake reviews . Today I went to cancel my subscription as my subscription ends Feb. 2nd. Of course it says that “you don’t need to do anything and it will automatically renew”. Nowhere does it allow you to cancel. It gives you the runaround and when you finally find the page that says cancel subscription it goes to an OOPS page. Oops it didn’t work. Unethical! Shady! Thieves! I have left three emails and waiting for response.

Plugin doesn't work as advertised and is not gdpr compliant, so I paid for a product I can't use. Support doesn't seem to be doing anything, for the last two weeks they've just promised to "look into it". Don't buy this - they focus on their sales page, not on their product.

SO frustrating and doesn't work well. Their support is non existent

Ripoff! Got paid versions for google reviews and instagram. Glitchy. Just a mess! Tried contacting them. Good luck.👎🏼👎🏼👎🏼👎🏼👎🏼

Sadly this companies customer support has taken a turn for the worse. Their Facebook feed plug-in NO LONGER WORKS. We purchased a 5 site licence only 2 of which were being used. We can now not use any of them!! Their support agent 'Paolo' was completely disinterested in our request for a refund. They only wanted to credit our account, or use the funds on another product which we didn't require. Definitely won't be using Smash Balloon for anymore of our 350 websites.