Smash BalloonReviews of smashballoon.com

Great customer service. Awesome plugin too!

We have used the Facebook Feed plugin for a year and it's been pretty effective. In the middle of that, Facebook changed the token system that the plugin utilised, and we managed to re-authorise the plugin's access to our account using the Smash Balloon tech guide without having to contact support. I needed support this week for a separate issue, and the response was quick and "supportive".

Reliable and easy to use plugin. Support team are very quick and understanding. I'm a very happy customer!

The support staff was great to work with, multiple times over the years. I would highly suggest there service to have seamless social media integrations. Please note I run Highland Multimedia, been doing webstuff for 20+ years. These are good people.

Great tool for simplifying social media data workflows. Very helpful support agents.

日本人です。このたび、返金申請を素晴らしい速度で対応してもらったため筆を執りました。 通常、（日本から見て）海外のサービスはカスタマー対応が非常に悪いものです。特に返金申請のようなネガティブ要素は、訴えてこないのを見越してわざと無視されることも少なくありません。 しかし、SmashBalloon社は違いました。企業としては残念な結果の申請に対しても、きちんと責任者の名前を出し、極めて俊敏かつ実直な仕事をしてくださいました。 本件を処理してくれたパオラさん（Paola-san?）に感謝します。これがしっかりとした西洋企業の透明性文化というものか、と感動し、とても興味深い体験となりました。 今回たまたま製品の内容が私の方針とは合致しなかったものの、企業としての信頼性は文句なしの★5です。 本当にありがとうございました。これからも応援しています！ I am Japanese. I am writing because SmashBalloon handled my refund request with remarkable speed. Typically, overseas services (from a Japanese perspective) have very poor customer support. Especially with negative issues like refund requests, it's not uncommon for them to be deliberately ignored, anticipating that customers won't pursue the matter. However, SmashBalloon was different. Even for a request resulting in an unfortunate outcome for the company, they clearly identified the responsible party and handled it with exceptional agility and integrity. My sincere thanks to Paola-san, who handled this matter. I was deeply impressed—this must be the transparency culture of a solid Western company—and found it a truly fascinating experience. While the product content happened to not align with my needs this time, the company's reliability deserves an unquestionable ★5 rating. Thank you so much. I'll continue supporting you! Greetings from Japan. To a trustworthy company demonstrating high transparency. Thank you for your excellent, precise, and kind work. ARIGTOU!!!

This plugin for social feed embed in the website is well done. We use it for YouTube feed, it allowed us to create a specific menu to show all videos in every playlist. We are very satisfied and we want to thank to Smash Balloon support staff, all the people reply and solve problem very quickly.

Absolutely fantastic customer experience with Smash Balloon. Manu went above and beyond to help me resolve a website issue that was driving me crazy. All done with total professionalism, speed and patience. Thanks very much!