Grace
Stopped working
Stopped working. Did not tracking my 87 years parents car as advertised. Kept losing connection. They did not even fix problems when i brought it to their attention. Ending up canceling it because i did not want to continue paying for something that did not work. They did not even offer refunding monthly fee. But they do want the tracker back even though I bought it on Amazon. But have not sent me a box or return label.
Response from SmartWheels GPSJun 15, 2026
Hi Grace, We're extremely sorry to hear about your experience with our SmartWheels OBD product. We completely understand how frustrating it is when a device doesn't perform as intended, especially when it involves keeping track of a loved one's safety. We're continually working to improve our products, app, and support, and have also recently launched a range of other solutions we hope you'll consider in the future.