SMARTMDReviews of smartmd.com

Great experience with SmartMD. The on-site trainings were well put together, the customer service is great. The trainers were very patience with me and my staff. The follow up weekly meetings was great as it provided me the opportunity to ask questions in reference to any issues or concerns I may have encounter once we went live with the forms. Also, the weekly follows were to ensure the process was flowing smoothly and efficiently. I would recommend this program to anyone who prefers to have electronic documents. It's simple for the patients and caregivers to follow and there is always a support provider to assist with any needs.

We've had an excellent experience implementing and using the SmartMD VIP solution. The platform was easy to roll-out, is user-friendly, and gives us deep insights about our referrals, pipeline, and supports our intake, admissions, and HIM teams. The SmartMD team is very responsive and provides excellent support in answering questions and implementing changes in a timely fashion. The solution has drastically improved efficiency in workflows for our intake and admissions teams.

We are an extremely busy ophthalmology group and all 3 doctors can use the system with ease. SmartMD made our transition to online transcription very smooth. We've not had any issues using this style transcription and the price is great for the service received. We made the switch approximately 10-11 months ago, wish we'd made it sooner. We are very happy with SmartMD and glad we made the switch.

SmartMD is the greatest gift that my organization ever gave to my department. It has made our job so much easier and has made it possible to reach out to our patients immediately. Our quality department is impressed with the HIPPA compliance. I have to say that the support they have given us as we went live with their program has been beyond measure! It is so intrinsic to use and easy to teach. Our biggest sceptics became believers after seeing it in action once.

For anyone looking for a way to improve and optimize process efficiency, and improve and simplify the patient experience, you need to look no further than SmartMD. From Day 1, the SmartMD team worked with our team not only to understand our current processes, but how to improve them, and make them more accessible to our clients. We operate a PACE (Program of All-Inclusive Care for the Elderly) organization, and have been looking for a solution to improve our intake and enrollment process. Our entire experience has been WORLD-CLASS. From process improvement, to systems training, to implementation, SmartMD has been proactive, timely, communicative, and efficient. The documentation burden for our intake process is rather extensive, but the SmartMD team rose to the challenge with ease. Their team has developed a fully integrated system to make the patient experience easy for seniors/caregivers, and not only improve efficiency for our team, but also has the capacity to give us intake and marketing data at as granular a level as we need. As an Intake/Marketing manager, I highly recommend SmartMD for anyone looking for process improvement, and making the patient experience more comfortable and accessible.

The team is always willing to help with whatever issues we are having. The response time is amazing, and we have never had to wait more than 24 hours for an answer.

Best transcription service we've used by far! Very happy with our experience with them

For a transcription service, I am surprised by the amount of typos and formatting issues.