Kathy S.
Possible Fraud
I paid the fee. And waited for three weeks. I called Mohela ant they never have heard of Smart Aid. I tried to Login to Payitoff. Their system told me I needed a code which I request numerous times and they all did not work. I called Shelley and she tried to get codes on her end. That did not work, I said I wanted to call them. She told me just to call her. That raised a huge Ref Flag
Response from Smart Loan AidJun 11, 2026
Thank you for your feedback. We take concerns like these seriously and have thoroughly reviewed our records. At this time, we have been unable to identify you as an active Smart Loan Aid client based on the information available in this review. Additionally, the concerns described appear to relate primarily to difficulties accessing a third-party software platform rather than the services provided by Smart Loan Aid directly. While technical issues can occasionally occur, our team works diligently to assist clients in resolving them and to ensure they have access to the resources they need. We would welcome the opportunity to investigate this matter further. If you are a Smart Loan Aid client, please contact our office directly with your name and contact information so we can review your file, address your concerns, and work toward a resolution.