Alun D.
Poor customer service
I have Smart Sim for about a month. I don’t know if it is working? I don’t understand how it works? Since installing I get frequent error messages such as asking if I want to Turn on imessage and FaceTime. Another asks - Allow public to receive your iPhone notifications. This is tedious. I emailed the company about this but no reply.
Response from Smart eSIMJul 12, 2026
Dear Alun, Thank you for sharing your feedback, and we’re sorry to hear about the inconvenience you experienced. We have checked our support records but were unable to locate an email from you at [email protected]. Please note that the Smart eSIM app does not send notifications related to iMessage, FaceTime, or access to iPhone notifications. These messages are generated by the iPhone system and may appear after installing or activating a new SIM or eSIM. We would be happy to check whether your eSIM is installed and working correctly. Please contact us at [email protected] with your registered email address and, if possible, screenshots of the messages you are seeing. Our support team will assist you as quickly as possible. Kind regards, The Smart eSIM Team