Smarter ContactReviews of smartercontact.com

BEWARE OF SMARTER CONTACT – BILLING ISSUES, BROKEN PROMISES, AND TERRIBLE SERVICE Doing business with Smarter Contact has been one of the worst decisions I’ve made. I have experienced repeated double charges to my credit card, including charges for services I never received. When I contacted support to dispute these charges, rather than correcting the problem or issuing a refund, they eventually stopped responding to my messages altogether. As if the billing issues weren’t bad enough, their texting platform has been consistently unreliable. A significant number of my outgoing messages have been rejected or blocked, and the system suffers from ongoing glitches and technical problems. For a company selling a business-critical communication service, this level of unreliability is unacceptable. The final straw was my recent interaction with their representative, Henry. During a phone conversation, I was led to believe a refund would be provided. However, the company subsequently reversed its position in writing, refused the refund, and attempted to dismiss the contradiction as a “misunderstanding.” Telling a customer one thing over the phone and then doing the exact opposite is not a misunderstanding. In my opinion, it is misleading, dishonest, and a complete failure of business integrity. I have been left with disputed charges, unreliable service, unanswered complaints, and promises that were not honored. I consider my experience with Smarter Contact to be deeply deceptive, and I strongly caution anyone considering this company to stay away. I would not trust them with my credit card, my business communications, or my money again. I am now pursuing formal complaints with the appropriate consumer protection authorities. ZERO TRUST. ZERO ACCOUNTABILITY. ABSOLUTELY UNACCEPTABLE. My strongest recommendation: DO NOT DO BUSINESS WITH SMARTER CONTACT.

Absolutely terrible experience. Customer services is abismal. Incredibly hard to work with them.

Took 30 minutes to submit a downgrade request. After going back and fourth with pushy rep, only to be told a request must be made and it would take more time.

Look closely at reviews. They keep calling trying to get sign ups but haven’t provided any live testimonials.

I feel ripped off. The way they marketed it was completely different from what I got after signing up. As soon as I joined, suddenly there are all these “rules” they never mentioned before. I only went with them because they said I could text pretty freely, and now that’s clearly not the case. If I knew this upfront, I wouldn’t have signed up. Pretty frustrating experience overall, and I can't get my money back.

Don't know them never signed up. Keeps calling every week.

Not really user friendly for beginners like me, gotta do it all on your own, the registration, the number refresh, constantly fearing block rates…unstable campaigns and very basic customer service not really helpful when there’s a real problem

Be aware. Stay away from this company. They make it extremely difficult to downgrade or cancel your plan, and you may end up being charged when you already tried to prevent it. Before my renewal date, I attempted to downgrade or cancel through their website. Upgrading takes one click. Downgrading? The same button suddenly redirects you to “Contact Support.” You are blocked from managing your own subscription yourself. I contacted support before the renewal explaining I wanted to downgrade or cancel unless there was a truly budget-friendly option. Instead of handling the request, I was repeatedly presented with different plans and pricing offers. The back-and-forth continued while the renewal date passed. I replied promptly to messages, including over the weekend. Then communication stopped — and my card was charged over $800. Only after the charge did they tell me cancellation must be done “inside the app,” something never mentioned earlier and something that contradicts their own website, which directs users to contact support to cancel.