Zach G.
From Onboarding to Communications Ninja - Contacting Smarter
Fernanda handled my onboarding and did a great job. I missed our first call (that's on me, I was disorganized), and she rescheduled without missing a beat and explained everything clearly while still having the ability to ask my hundreds of questions I always have. My A2P campaign isn't approved yet, so I haven't sent anything live, but the foundation to my machine and groundwork is being laid the same way it was with previous teams that have had great success in the real estate industry with this same platform, so I'm excited to now have full control and be in the driver's seat myself. What stands out is that you can customize your outreach however you want. Other mass outreach platforms make you use their done-for-you templates and frameworks, so you end up sounding like every competitor running the same scripts. Smarter Contact lets you control how your message lands, and I know that their customer support team wants you to be successful, because that's their literal business model, so their response times and prioritization of troubleshooting customer issues is top tier. Happy with my experience thus far, and will come back to this review in the future if anything changes!



