Emily
Communication is key
I cannot rate your product yet since my estimated ship date was changed from 11/4 to 11/17. I was not informed of the change and only found out because I emailed and asked if the item had shipped. I would appreciate better communication. As a designer, I need to be able to provide clients and contractors with accurate information.
Response from SMARTdesksNov 11, 2022
Hi Emily, thanks for your feedback. As a result, we are working on enhancements to our communication regarding vendor delays so that our customers will automatically be notified of any changes to the projected ship date. We agree that it's of utmost importance to provide clients with accurate information. With supply issues still at large, unfortunately products cannot be manufactured as quickly as we originally hope due to unexpected materials shortages. Once your item arrives, we sincerely hope it will exceed your expectations.