Jeff C.
Slynumber with wrong and very poor working () service
I purchased Slynumber for U.S. use. I'm on the west coast. Straight away the "service" had difficulty connecting, and since it is designed to use data roaming, it would pull signal while trying to connect through my T-Mobile service, which was working fine until Slynumber started data roaming on it. I emailed Slynumber a good handful of times reporting the issue, and was told the Slynumber app was using the wrong APN and needed to use the BIX APN. Reinstalling and resetting made no difference. I repeatedly asked the same hugely simple question: what are the settings for the BIX APN, so I could enter them into my phone, save the new APN, and reset properly, which should have fixed the problem. For the month of communicating I got emails saying the "next level" of customer service would respond shortly. Wash, rinse, repeat. They never did. I demanded a refund, and they did provide one, but only after a strong demand. SLYNUMBER: GET SOMEONE WHO CAN ANSWER THIS SIMPLE QUESTION AND POST THE INFO ON YOUR WEBSITE AS PART OF YOUR FAQ. You said it is a U.S.-wide APN. APNs are not secret. Post it.




