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Slybroadcast (slybroadcast.com) has 47 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Computers & Phones · Somerville, Massachusetts
Excellent
Computers & Phones · Natick, Massachusetts
Excellent
Computers & Phones · Boston, Massachusetts
Excellent
Computers & Phones · Cambridge, Massachusetts
Excellent
Showing 4 reviews with 1 star · Clear filters
Corrie H.
Never responded to ask for help!
Response from SlybroadcastSep 22, 2026
We're sorry you didn't hear back from us. That's not the experience we want anyone to have. We'd like to look into this and make it right, but we couldn't match your review to a support request. Could you email us at [email protected] with the account email or phone number you used and roughly when you reached out? We'll follow up right away.
Ra S.
A terrible customer experience. Firstly sly broadcast touts AI features but doesn't have support on the weekend. This would be otherwise fine except they shut my account down without cause or explanation. My business is compliance so I know factually there could not be a compliance issue. How a business manages support is the lifeblood of a successful business and a direct reflection on both the business and the character of the owner(s). If you accept payment for service that you decide not to provide and then cancel those services for whatever reason, you should refund immediately and have systems in place at minimum that explains why. I can think of over a dozen applications that do this autonomously.
Response from SlybroadcastMar 30, 2026
We’re sorry to hear about your experience. Our support hours are clearly outlined, and while weekend coverage is limited, we aim to respond as quickly as possible. Account actions are only taken in accordance with our Terms of Service, and we do provide refunds in cases where those terms are violated. We understand how important clarity and communication are, and we’re continuously working to improve both. If you’d like us to review your case further, please reach out to our support team directly.
frank R.
Today 12/19/2025, I signed up for this service. Upon payment, I was informed that my account was under review. When I contacted support, I was unexpectedly informed that my account had been closed due to a violation. This experience reflects poorly on the level of service provided. It has been a disappointing and frustrating experience.
Shane H.
Where do I begin. Too long of a story, but buyer beware, do your research including check out their office. When you have an issue good luck getting a hold of someone that can help or getting a return phone call. Interesting that for such a small company in a very small office the one employee doesn't even know her boos or the owner's name. The best they could finally come up for a name was Poufice. Try Cowboy drop or anyone of the better systems out there, this company is a joke.
Response from SlybroadcastSep 16, 2025
Hi Shane, We take serious issue with your review, as it contains several false and misleading claims. Our company is fully operational with a real office, dozens of employees, and a strong track record of satisfied clients. The claim that our employee didn’t know the owner’s name is simply untrue — and frankly, absurd. More importantly, your account was found to be in violation of our Terms and Conditions, which we communicated to you via email and over the phone and is why it was restricted. We take compliance seriously — including FCC regulations — and will not risk our business over misuse of our system. That’s not a customer service issue — it’s a policy enforcement. We’re proud of what we offer and stand by our service. If you'd like to resolve your concerns professionally, we’re still here and happy to talk — directly, honestly, and respectfully. Thank you, Slybroadcast Customer Care