Roza K.
Liars and thief’s
Respond to owner down below!… PLEASE don’t waste your time and hard earn money in this place and people who are just there to making as much money for themselves even if it means lying to the customer in doing so. The sales floor, Matt, and manager, Amber, are absolutely horrible people. Taking advantage of customers. Went with my mom to purchase a sofa since we are in need of them. When there, Matt helped my mom with a sofa she was sitting on. We told him we are in need of two and he went to check it another is available. Came back telling us another one is, so we can get the floor model and order the other one for delivery. When already processing a financial plan and everything, Matt told us it won’t let him order the one online. We’re like oh, okay? But he than told that the other one would be available to ship in a week or two, as the floor model one can be delivered right away, upcoming Wednesday, with a chair we purchased. Called 1.5 weeks later to find out that the other sofa won’t be delivered till mid November! 3 months later than what was mentioned when purchasing our items. I told them to cancel, since that’s not what was told by the sales floor, and about returning the other sofa that was delivered. They said that can’t because it was the floor model and they don’t accept return for such. BUT if we were told the TRUTH by the sales floor guy, we WOULDNT HAVE PURCHASED IT!! But nope, they did not care. Spoke than with the manager, Amber if I’m correct, she said the exact same thing. That it’s what i signed in agreement. Which is FALSE, I signed because I was told it the other sofa will come in a week or two, NOT IN THREE MONTHS. They she brought up the stain, that I said it was in mint condition or whatever. WHICH IS, ACCORDING TO HOW THEY DELIVERED IT TO US, WITH THE STAIN ON THE BACK! And the manager lied, saying it was inspected before delivery. We clearly it WANT inspected when it arrive to the house! Like it couldn’t have dared got stained during the delivery process!!… this store, the sales person, the manager are completely terrible people, lying to sell the floor models knowing that they couldn’t care about you.. now starting a process with speaking the higher up people. Again, PLEASE don’t waste your time and hard earn money in this place and people who are just there to make as much money for themselves even if it means lying to the customer in doing so. I’ve contacted so many people within the local store with no help at all. I even contacted the district manager and three weeks later And I still haven’t heard back when I was told they’ll call back within two days. What a joke. Such thief's and liars