SlumberkiddiesReviews of slumberkiddies.com

If I could rate this negative, I would. What a horrible experience. Ordered four pillows, and they automatically enrolled me in some membership that I did not authorize. I had to fight the charges with my credit card company. Two pillows arrived and two have still not arrived. Then I told them that because of the poor customer service I wanted a full refund and they told me I would have to pay for full shipping back to China. What a disaster I would never recommend this company to anybody!!! my hope is that this company will go out of business for their fraudulent, deceptive sales and non-transparent costs, which seems like a Better Business Bureau issue.

Their website UX is terrible and accidentally bought the same item twice. I immediately reached out to get it canceled and they said no.

The experience was good.very easy process.

Do not order from this company. They are a scam company that will charge your card multiple times without authorization. They are out of Hong Kong and do not answer their phones. The product I ordered isn't even listed on their web page. BIG SCAM

Misleading “Money-Back Guarantee” and return policy I purchased from Slumberkiddies because their website prominently advertises a “Not Satisfied? Money-Back Guarantee!” and states that customers have up to 30 days after receiving a product to return or exchange it. Unfortunately, my experience with actually trying to use that guarantee was very different from what I expected based on the advertising. When I requested a return, I was told that I would have to pay to ship the products internationally to a warehouse in China. I was also told that even after paying for international return shipping, I would not receive my refund until the company received and inspected the products and determined that they met the criteria for a full refund. Instead, I was repeatedly offered partial refunds or store credit if I kept the products. Their final offer was a 30% refund if I kept the products, which I ultimately accepted because international return shipping made returning a $99 order financially impractical. I understand that companies can have return conditions, but I believe those conditions—especially the requirement to ship a return internationally at the customer’s expense and wait for an inspection—should be made extremely clear when a product is being advertised with a prominent “Money-Back Guarantee.” Had I understood the actual return process before purchasing, it would have affected my decision to order. I am disappointed with the experience and believe the website’s return messaging should be much more transparent.

The pillow was cheap and awful, and they don’t let you return it because they include a free download with it therefore your purchase doesn’t qualify for a return. On top of that, I just got a fraudulent charge from them for $39.99 a month after my purchase, so I had to cancel my debit card. DO NOT buy from them!!

Beware- They charge you for a monthly membership if you buy something; and then do not refund you.

Allah known everything.