Slumber CloudReviews of slumbercloud.com

They are the worst "cooling' sheets I've owned. Nothing cooling about them in fact I think I slept warmer than with other sheets like Brooklinen

Oh My, where do I start? With pictures? Because I do have them. I don't know who is making them but they must be on drugs or drunk. It is not hard to sew a straight seam. I have never ever seen such poor quality and the pillowcase seams are sewn so crooked they run across sideways on the pillows.

Ordered a set of sheets for our Tempur-Pedic mattress, which sleeps a little hot. Performance was only OK, and we were disappointed in the quality of the sheets themselves. Stitching is cheap-looking. The fitted sheet stretches after a couple of days, causing fit issues - it constantly comes off the mattress. SlumberCloud reached out to me to do an online survey, followed by a phone conversation. When I explained my dissatisfaction with the fitted sheet, their only solution was to offer me a USED mattress pad for my troubles. A used mattress pad. During a global pandemic. NO THANKS. Will not do business with this company again.

I am a very warm sleeper. Their advertising is spot on and you will get sucked in fast. Do not fall for this, I would compare their products to be equivalent to anything off the shelf from Walmart. Every piece is made in China, NASA technology? No. I purchase the comforter and cover, sheet set and mattress pad, they will all be going back.

I purchased a mattress pad 2 weeks ago it still has not arrived... and I live 10 miles away from their distribution center in Denver. After speaking to two different customer service reps I have only received a confirmation number. They are quick to blame UPS for their miscommunication. Careful if anything goes wrong dont expect this service do be anything above below par. I am waiting to see how their pad is to completely write them off, but it is not a good sign and certainly makes me question the quality of their product.

I ordered mattress cooling pad August 15, 2020 and I was told it would come in 7-10 days....it is now September 1, and I have called twice with the same standard answer, that they are backed up....this time it was promised to be shipped by Sept 3, and should arrive by Sept 6 or 7th....it's not like this is a cheap mattress pad....$358.00...will give them one more chance....and will cancel Sept 8th if it does not show up....they do not let you know anything, or give out any information....you the customer has to call and get the updates....very VERY BAD BUSINESS in my world and I will never order anything from them again. William B.

Completely disappointing. I had bought the comforter in hopes to relieve my night sweats and temperature control. It was so hot and felt suffocating the entire night. The next day I packed the comforter back in it's original box and called customer service to ask if they would offer free return shipping. The CR said he would ask his manager but did not do anything of the kind. At least I am only out $14 for the return but still I would have give 2 more stars if they had followed through the request. Don't bother with the fake 5 star reviews they put up.

I would not recommend the Nacreous Cooling Mattress Pad. It advertises that it will keep you cool but I can't say that it does. I would still wake up sweating even in a cooled room of 67 degrees sleeping directly on the pad placed ontop of a memory foam mattress. I went past my return period by a month and they were not able to be flexible about a return at all. When I tried to reach out to understand if there was a conflict with the pad and my mattress memory foam cooling technology they essentially never addressed my question and just informed me i was outside the return period. I will not buy any other slumbercloud products based on the customer experience alone. If you do buy this and feel like it may or may not be working, i would highly encourage you to simply return it. If you create an account on SlumberCloud with the hopes of posting a review, you'll see that you can't do that anywhere on the website, which means they completely control their review process to make it look like they have great products.