Specialized Loan Servicing (SLS)Reviews of sls.net

The customer service agent who assisted me was Alicia .- extremely professional, knowledgeable, efficient and pleasant. She resolved all of my issues. Alicia is an asset to SLS! Debra

I lost my job and appreciate SLS working with me to make things right

They are very helpfull

Representative was quick to answer my questions and confirm my understanding was on target.

SLS has very good customer service. and a number of plans for different ways to manage your mortgage if needed. The website is easy to use and has lots of options, including, answering questions and paying your mortgage payment online.

Very helpful customer service ,answered our questions completely

My mortgage was sold to SLS in June of 2022 and I have to say, my experience has been excellent. I had a hiccup with last spring's tax bill that was quickly straightened out with a phone call, and the three other times I reached out to them with questions they have been pleasant, knowledgeable and very helpful. Really give their customer service high marks, especially their escrow and tax agents. I also appreciate that they have agents specific to the issue you are calling about, not just generalists. Their website is very easy to navigate and understand. I have found that the best and quickest way to communicate is via phone. Email inquiries can take a few days for a reply. My calls are answered quickly (I’ve never been on hold more than a minute or two.) One of the best loan servicing experiences I've had.

My experience thus far with SLS has been great!