Specialized Loan Servicing (SLS)Reviews of sls.net

I got my mortgage sold to these people two months ago, one month after refi. I have yet to see a bill, but the old mortgage place says my loan payment is due July 1. The old mortgage people gave me an "Expected Loan #" and SLS says that's wrong, they don't let me talk to a person without the correct one (which of course I don't know), and I can't even ask a question on their chat support. I can't even mail the check because they will mis-attribute the money without the account number. So basically, there is no way to find the correct account number for a bill payment due in a week. So I have no way to pay them, but you bet your bottom dollar they'll blame me for being late.

At the time I'm writing this 6/22,I have been trying to remove PMI since 3/22. Still unsuccessful and I've followed EVERYTHING they've asked of me. 95% of the reps have given me horrendous support and erroneous information. Anytime SLS wants money they get it with the snap of the fingers but if you want to try and save money without trying to refi be prepared for the long haul. It WILL NOT BE EASY

I contacted the company because my home insurance was supposed to be paid through my escrow by February 15th. It still wasn't paid on March 7th and was about to be cancelled. I called and got transferred 4 times before getting to the right department. I was told the payment had been sent standard mail but since the insurance was about be cancelled, they would send a payment expedited mail and it would arrive in 3 days. This should have been March 10th. On March 15th, one month after the payment was due, the automated system said the payment wasn't mailed until March 9th. So still no payment, which means no insurance. I don't know if this was a lie, incompetence, or lack of care. Either way, I am dissatisfied.

Worst service and illegal practices I've ever seen, been involved with, and notified our St. Atty. General. Horrible people.

-Acknowledged an error in credit reporting a month ago and still have not corrected the issue -Slow to resolve issue that was their error despite repeated requests -Won't give you a number to call a human for help and was on hold for over a half hour at one time -Enrolled me in a "coupon" system in lieu of detailed statement. -Have not recieved a detailed statement since April

Not life style friendly Website is slow ass is a piece of crap trying to get my money back ! It’s impossible

made final payment...but poorly trained Allison employee number 24105, who should not be interacting with other humans, said that I paid it off the wrong way! I had a 15 year mortgage and made all 180 payments the same way and never late. She said it could be close to next year before they acknowledge. I know its 2020 but what has happened to people? Does SLS really think this is customer service or Allison just hates herself and wants to share her unhappiness with others?

SLS acquired the loan and arbitrarily through on an escrow amount in error. I have been working with them spending hours and hours on my end still without resolution. The incompetency level is staggering.