Specialized Loan Servicing (SLS)Reviews of sls.net

Horrible Automated System That Repeats. Selected all the correct prompts and entered account information that would just route me to an operator for it to restart the automation system. Not sure if they are just hanging up forcing the system to restart the questionnaire but it took me over 15-minutes to find another way to reach customer support about an escrow question. Save yourself time and press 8.

I hate this company...THEY CALL YOU, and if you answer, it says please hold for next representative it keeps repeating and then hangs up.. so basically I'm done answering their calls..... Hopefully I'll be done with him within the next year anyway....

I took out a HELOC and paid my monthly payments through my regular banking bill pay. The challenge is that SLS doesn't send their monthly invoices on time AND the monthly payment has changed every month for the past 6 months and some months by the time I receive the invoice, I've already paid the wrong amount. I tried upping my payment by $100/month but just last month it wasn't enough. I can afford the payments no problem and despite being middle aged have NEVER had a ding on my payment history until now and they were also my first for a late payment fee...of $99. You have to let your customers know what their payment is unless you are expecting us to be psychic. They also rarely, if EVER reply to email once your loan has been funded so get ready to make customer service phone calls and wait on hold.

My loan has been sold to this company, after reading the reviews, I started to worry. 1 thing is obvious, they fake 5-star reviews, that should set alarm to anyone. I will try to get away from them as soon as possible!!! If a business's review only has 5-star and 1-star, that's always the case that, 5-star are fake.

I doubt these 5 star reviews are legitimate. We were recently drafted a mortgage payment 5 business days (7 days total) after our mortgage was paid off. They drafted a payment on a 0 balance. They said they 'mailed a check' for a refund on 10/7 when they mailed the lien release (legally obligated to mail the lien release) and we've received the release but not the refund. Oh and on Wednesday 10/19 they emailed us a statement for our November mortgage payment. Today 10/21 I received an escrow shortage notice in the mail. I have 0 confidence they aren't going to try and draft a payment on a 0 balance on 10/31. Their systems are seriously flawed and they take no ownership of their mistakes, telling me 'they have no control over the postal service' - duh, why don't you EFT me my refund like you EFT your P&I? And that 'the system simply can't draft a payment on a 0 balance' even though it literally just did 22 days ago. BS!!

It took you more than 6 months to resolve my issue

This is the most scammy company I have ever doubt with. They have tried to trick us every step of the way. They provide faulty or incomplete info on the invoices to delay your ability to make payments so they can make more interest and SO many more shady practices. They don't respond to escalations. They have "lost" multiple checks I've sent them or find a reason to send them back just to delay payment so they can make more interest. I'm retaining a lawyer. STAY AWAY!

The 5 Star reviews here are FAKE. SLS bought them. Google "review specialized loan servicing", and you will see the truth. THE WORST REPUTATION ANYWHERE. SLS is a predatory debt collector posing as a "lender". They already plead guilty and settled a Class Action Lawsuit. SLS lies, misrepresents, refuses to email or put in writing anything from phone conversations. Our loan was sold to them and it's been a nightmare. We are going to refinance with a different company just to get FAR AWAY FROM SLS!