This website is terrible. My card was hacked and I had 5 transactions on my card that I had on file with this website. Thankfully my cards bank emailed me with suspicious activity noted. I closed that card. Also the payout fees are ridiculous. I deleted all traces of this website. Buyers beware. Anytime they offer 300 to 400% return on a deposit it's suspicious.
Response from SlotsandCasinoAug 8, 2025
Hello Mary,
We’re very sorry to hear about the unauthorized activity on your account — this is extremely serious and absolutely not something we take lightly.
Please reach out to [email protected] so our security team can look into it immediately.
Your account safety is a top priority for us, and we’ll work with you to get this resolved.
Best regards,
Casino Experience Team
AL
ALISA
This is a scam do not use them
This is a scam do not use them
Response from SlotsandCasinoJul 30, 2025
Hi Alisa,
Sorry to hear your experience didn’t go as expected. We’d love to know more about what went wrong so we can try to make it right.
If you're open to sharing more, please email [email protected] and we’ll take it from there.
We value your feedback and hope we can turn things around.
Casino Experience Team
JU
junggul
I requested a withdrawal in Bitcoin
I requested a withdrawal in Bitcoin. As a high roller player, it is stated on the site that deposits are made within 3 days, but it has been a week and it is still pending. I tried live chatting with the customer service, but they say they cannot take any action since it is the finance team's responsibility. I'm trying to claim my winnings; what kind of investigation is needed? This is a fraudulent site, so if you're thinking about stopping the game and starting anew, please don't even sign up. ...
Response from SlotsandCasinoJul 24, 2025
Hello Junggul,
Thank you for sharing your experience.
We understand how important fast withdrawals are, especially for our high roller players. Please note that Bitcoin withdrawals typically take up to 4 business days, this includes up to 3 days for internal approval and 1 business day for the funds to be delivered to your wallet.
If this was your first withdrawal, the verification process must be completed before processing, which is a standard and one-time security measure and takes 3 business days. Once verified, future withdrawals will be processed much more efficiently.
Should you need any assistance or the wait time has extended beyond the mentioned time frames, our Support Team is always happy to help via Live Chat or email at [email protected]
Best regards,
Casino Experience Team
AS
Anita Seeloff R.
Steals bank/card info
While the games are fun, EVERY bank card used was eventually hacked. So whoever they're sharing my info with when they take my deposit attempts theft from that card/bank. They deny it, but I used a card only there and sure enough, a few days after initial withdrawal, a fraudulent charge was made to that card under a different company name than they game me at time of deposit. SCAM
Response from SlotsandCasinoJul 21, 2025
Hello Anita,
Thank you for sharing your concerns.
We want to clarify that we do not make unauthorized charges or share your card details with third parties.
In some cases, you may notice a preauthorization hold on your statement, this is a temporary pending charge that typically falls off shortly after. However, if you notice a completed charge you don’t recognize, we strongly encourage you to contact our team so we can investigate and assist further.
Your security is important to us, and we’re here to help with any questions or concerns you may have.
Best regards,
Casino Experience Team
SU
Susan
Is this a scam
Is this a scam? It sure seems to be! I should have realized that this was shady based on the bonuses that I got when I first started. It was "supposed" to be a local casino so I thought it was legit.
I made about 6 deposits at $25 each and got bonuses each time. I think I did a couple of free spins also.
The first time I tried to withdraw I had about $850. The withdrawal was denied because I didn't have any "comp points". I don't understand the formula at all as to how I get the comp points.
I have continued to play but I have not deposited any more money. My balance went up from $850 to almost $2,000, back to about $100 and now it is up to $2,000 again.
Based on this I feel like I should have played through enough of the bonuses to get some comp points but it still shows zero.
I thought maybe I should make a deposit again WITHOUT using a bonus but a few weeks ago the credit card I used previously was flagged for fraud. It may be a coincidence but I don't want to take the chance.
I guess at this point I will just keep playing with what seems like fake money in my account until I either get to zero or a miracle happens and I can withdraw money.
Luckily for me I only deposited a small amount.
Lesson learned, if something seems too good to be true it probably is.
Response from SlotsandCasinoJul 24, 2025
Hello Susan,
Thank you for taking the time to share your detailed experience.
We want to clarify that we are an independent, online casino, and we’re committed to providing a secure and transparent gaming environment.
Regarding Comp Points, these are part of our loyalty program and are completely separate from withdrawal eligibility. They are simply rewards that can be redeemed for cash once the required threshold is met, they are not a condition for cashing out your winnings.
As for your credit card being flagged, we understand your concern. Many banks do not support gambling-related transactions directly, which is why we use a secure third-party payment processor. This can sometimes result in transaction descriptions showing unfamiliar names or locations, but rest assured it is part of the standard security protocol for processing deposits safely.
If there’s any uncertainty about your withdrawal status or if you’d like help completing the process, our support team is available via live chat or email and happy to assist you every step of the way.
We truly appreciate you trying out the platform and hope we can turn your experience around.
Best regards,
Casino Experience Team
TR
Trevor
100% scam
100% scam - I fell for it because they spoofed my local casino.
I can't lose on these games... up 9K. I've had multiple attempts to steal bitcoin after submitting documentation for withdrawls.
Response to Slots and Casinos:
Untrue - I have seen multiple ads now on Instagram for various local casinos spoofing their name and directing to slotsandcasinos.ag
My verification information WAS sent in perfect ORDER as required. Organization indicated "Please send them again we did not get them".
100% SCAM
Another follow up 8/1/25 - My coinbase account has been locked out Due to suspicious activity. I have not used it 5 years and only shared with slotsandcasino.ag
Fraudulent Business!
Response from SlotsandCasinoJul 24, 2025
Hello Trevor,
Thank you for sharing your experience.
Please note that we are an independent online casino and are not affiliated with any local or land-based venues. All of our games operate using a certified Random Number Generator (RNG) to ensure fair and random outcomes, sounds like you’ve been on quite a winning streak!
To process a withdrawal, players must first complete a one-time verification process, which may take up to 3 business days. Once verified, Bitcoin is our fastest and most recommended withdrawal method, delivering funds within 1 business day after approval and free of any fees.
If you have any questions or concerns regarding the withdrawal process, we encourage you to reach out to our support team via live chat or email so we can investigate further and provide a tailored assistance.
We’re here to help every step of the way.
Best regards,
Casino Experience Team
AD
Adam D.
This site is a scam
This site is a scam. If you claim one bonus, you're required to play through 20 to 40x the amount of your deposit plus the bonus. You will never have enough available balance to get through this multiple. Please make this go viral. Every review is 5 stars on Google play and you can't write a negative review. I was cheated out of over 500 dollars.
Response from SlotsandCasinoJul 21, 2025
Hello Adam,
Thank you for your feedback. Please note that wagering requirements are a standard practice across the online casino industry, and we strive to provide full transparency by clearly outlining these terms before and after a bonus is claimed.
We offer a variety of promotions tailored to different play styles, including lower-wager and high-bonus options for those who prefer more flexibility.
For the best experience and access to the full range of features, we recommend playing directly through our official website: slotsandcasino.ag
Best regards,
Casino Experience Team
CL
Cathy L.
Scam
Scam. They don't even deserve one star. They have no problem depositing your money, try getting your winnings. It took a long time to get verified with my identification at least a month. They said the were going to send me a check if my winnings. I haven't received it. I emailed them over and over; they reassured me it was coming. Not true, scam. Their logo is not even theirs. Save your money and time, its a scam!
Response from SlotsandCasinoJul 21, 2025
Hello Cathy,
Thank you for sharing your experience.
While we understand the frustration delays can cause, please note that account verification is a standard industry requirement to ensure secure transactions. In some cases, unclear or incomplete documentation may extend the process, though we’re glad to see yours has since been completed.
As for your withdrawal, check payments may take up to 20 business days for delivery, depending on postal services. For faster processing and no fees, we recommend choosing Bitcoin, which is typically received within 1 business day after approval.
If you still need help tracking your check or exploring alternative withdrawal methods, our team is here to assist.
Best regards,
Casino Experience Team
