I used 2 different credit cards to play and a few days later both of my cards had charges I did NOT make. It was somewhere out of Hong Kong.I Do Not recommend this slot site.
Response from SlotsandCasinoAug 18, 2025
Hello Veronica,
We take concerns like this extremely seriously, and we understand how alarming it must be to see charges you don’t recognize. Please know that our casino does not process or authorize any charges beyond what players themselves initiate, and we never share card details with outside parties.
That said, we’d like to investigate this further to provide clarity and assistance. Please reach out to us at [email protected] with the details so our team can review your account activity promptly.
Your security is a top priority for us, and we’ll do everything we can to help.
Best regards,
Casino Experience Team
LL
Laurie L.
I had won over $1000
I had won over $1000. They wouldn't let me withdraw for weeks, then when they did, they said because I had taken a 25 free spin promotion, I had to have withdrawn when I reached 100 because if I try to withdraw any more than that I will forfeit my winnings! On top of that, they charge $53 to withdraw $100! What a scam
Response from SlotsandCasinoAug 18, 2025
Hello Laurie,
We understand how frustrating this must have been. Some bonuses, including free spin promotions, come with a maximum cashout limit, which places a cap on how much can be withdrawn. For full transparency, these terms are available both on our website and within the promotion details before and after claiming a bonus.
Regarding withdrawals, fees apply to certain methods such as checks and bank wires, though we recommend using Bitcoin, which is free of fees and typically delivers funds within 2 business days.
If you’d like us to review your account and help with any next steps, please reach out to [email protected].
Best regards,
Casino Experience Team
JW
Jetta W.
This online gaming is confusing and…
This online gaming is confusing and misleading in my experience. The withdraws for payout are not favorable. The customer service person even admitted that lots of people complain about the efforts to withdraw your money. I would strongly suggest people do their research on this company before depositing and providing any of your personal information. They are also operated off shores which adds to another layer of fighting for your money. Most people understand the inherit risk of gambling but it is an added layer of dishonesty when a majority of people find your bonus and withdrawal processes to be misleading. Beware
Response from SlotsandCasinoAug 18, 2025
Hello Jetta,
Thank you for sharing your perspective. We understand how important it is for players to feel confident and supported when it comes to withdrawals and bonus terms.
We want to reassure you that we strive to provide a secure, clear, and transparent gaming experience for all our players. Withdrawals may require a one-time verification process, and depending on the method selected, processing times can vary. Our support team is always available at [email protected] to assist with any questions or concerns about bonuses or payouts.
Your feedback is valuable, and we’re committed to improving where needed so players can enjoy a fair and straightforward experience.
Best regards,
Casino Experience Team
TJ
tracey J.
Crooks been 2 weeks going back and…
Crooks been 2 weeks going back and forth just to prove who I am finally approved put in withdrawal request got a email saying I exploited the bonus on blackjack clause 4.14 only thing wrong here is many other reviews say the same clause was used on them..... mmmm very strange if the bonuses are flawed why wasn't it fixed? Why was i allowed to play my hard earned money on a flawed system their scammers stay away i won't go away quietly update now I'm locked out my account woww full time Crooks update I was told my original deposit would be refunded sent numerous email no response now i will contact every watchdog group I can take ur money with ease payout is non existent edit casino response to reach out well I been doing 4his since beginning of August I have multiple emails saying my payment of my original deposit would be refunded still haven't u used my local casino to trick me and 2hen I won asked for 2000 told it was confiscated because of code 414 the usual code they give everyone who wins people plz don't listen to this bots all lies they don't pay only take i saved every email every correspondence im taking this legal and they closed my account after giving me 40 dollars to play with according to them I asked for my account to be closed yea ok!!! I just want my 805 i deposited and I will go awaykeep ur fraudulent winnings give me what u owe I won't go away plz plz plz do not do business with these Crooks u been warned!!!! Update Sept 19 I was told money to be deposited on sept 17 surprise no deposit back and forth emails now there asking for my bank statement so they can verify if I received deposit which makes no sense Im telling them that I didn't receive it now they want more personal info to probably to steal my identity liars cheater scammer I asked repeatedly for proof of deposit from slotsandcasino and they ignored me u just want my initial 810 deposit not the 2000 I won from ur scammey site I want my money,!!!!!
Response from SlotsandCasinoAug 18, 2025
Hello Tracey,
We appreciate you raising these concerns and completely understand your frustration. Bonus terms are in place to ensure fair play, but we never want a player to feel their experience was unclear or unfair.
Please reach out to us at [email protected] so we can review your account directly and address the issues you’ve mentioned. Our goal is to resolve matters promptly and ensure players feel confident in how bonuses and withdrawals are handled.
We value your feedback and want the chance to make this right.
Best regards,
Casino Experience Team
MS
Matt S.
Horrible payout!!!
Horrible payout!!! A $1 bet, I won this stupid free game, then I won $5.50 WOW!!! Just WOW! These scammers won't even let you enjoy a good bonus. Then when I tried withdrawing since I just broke even, the fee was $53 and it will take forever to get your money! Stop giving your money to these bloodsucking leeches!
Response from SlotsandCasinoAug 18, 2025
Hello Mike,
Sorry to hear the bonus didn’t meet your expectations, we know it can be disappointing when the rewards don’t feel as exciting as hoped. All of our games operate on a certified RNG to ensure gameplay is fair and consistent for every player.
Regarding withdrawals, the fee on checks and bank wires can seem high, which is why we recommend using Bitcoin. It’s free of fees and typically delivers funds within 2 business days after approval, making it the fastest option available.
If you’d like assistance with your withdrawal, please reach out to us at [email protected] and we’ll be glad to help.
Best regards
Casino Experience Team
MZ
Mike Z.
I would leave zero stars if I could
I would leave zero stars if I could. They had no problem taking my real money, but 2 weeks later still have not paid out the money they owe me. I have sent all verifications clear and as they asked, yet still no payment to me! This is clearly predatory behavior, and are scammers! I will be reporting them to BBB, and every gaming and gambling associations i can. This is rediculous considering all the money they make off of people everyday then they just ignore us when we want payout. All documents I sent are clear! Now they do not even respond to my emails nor pay me. Slotsandcasino are scammers! I would never recommend anyone to play them ever! Unreal how they take your money instantly but after 2 weeks still dont payout! Liers, cheaters, scammers!
**UPDATE 8/17/2025***
IN RESPONSE TO SLOTSANDCASINOS ADDED LIES AND SCAMMING BEHAVIOR-I DID MSG YOUR "SUPPORT" DEPT TODAY ABOUT THE STATUS OF MY WITHDRAWL I REQUESTED BACK IN JULY-AFTER MY IDENTIFICATION APPROVAL FINALLY WENT THRU ON AUGUST 7TH I WAS TOLD 15 DAYS AND THAT I WILL HAVE MY MONEY NO LATER THAN AUGUST 28TH!!! NOW, TODAY, I MSG THEIR "SUPPORT" PAGE ASKING FOR AN UPDATE AND NOW THESE SCAMMERS TELL ME I WAS APPROVED ON AUGUST 15TH AND SHOULD GET MY MONEY ON SEPTEMBER 8TH!!! WHOLY WHAT THE LIEING SCAMMING ILLEGAL PREDATORY THIEVING BULLSHIT IS THAT NOW!!?? I AM SO PISSED OFF AND DISGUSTED BY THEIR LIES AND BULLSHIT! THIS PLACE IS RAN BY A THIEVES AND CROOKS AND CHEATING !! I AM BEYOND PISSED OFF WITH THESE WORTHLESS THIEVES!! THEY DO NOT PAY OUT THEY STEAL YOUR MONEY AND SHOULD BE CONSIDERED WORSE THAN A CRACK DEALER OR CHILD MOLESTER BECAUSE THEY ACT AS PREDATORS EXACTLY LIKE CHILD MOLESTERS AND DRUG DEALERS DO!! GUESS ITS BACK TO FILING ANOTHER COMPLAINT WITH GAMBLING ASS, BBB, AND EVERY SINGLE REVIEW SITE I CAN TO BLOW THESE CHEATING CROOKS OUT OF THE WORLD !! I WOULD NOT SPEND THE CHARMIN TP I WIPE MY ASS WITH ON THIS CROOKED THIEVES GAMBLING SITE! SHOULD BE CALLED-SLOTS, CASINO, CHILD MOLESTING, DRUG DEALING, SCAM ARTISTS, THIEVES .ORG!!! ANY AND ALL "GOOD" REVIEWS ABOUT THESE POS COMPANY ARE OBVIOUSLY WRITTEN BY EMPLYEES OF THE COMPANY!! CUZ ITS ALL LIES!! WORTHLESS NO GOOD CHEATN LIES!!!! There IS NO GAMBLING SITE WORSE THAN THESE CROOKS!!
Response from SlotsandCasinoAug 18, 2025
Hello Mike,
We’re sorry to hear you haven’t received your withdrawal as expected, this is not the experience we want for our players.
If this was your first withdrawal, some additional time may have been needed to complete the one-time verification process. Depending on the withdrawal method selected, processing times can also vary.
Please contact us at [email protected] so we can review the status of your withdrawal and ensure you’re able to enjoy your winnings soon.
Best regards,
Casino Experience Team
SS
Steve S.
Confiscated Winnings After Meeting All Requirements and Doing Nothing but Playing Blackjack/Pai Gow
Copying a review from another user 2 days ago because the EXACT same thing happened to me this week. I also reported to all agencies. I am working with a lawyer to see if there is any path to small claims suit for the money that was stolen.
“WARNING: They Confiscated My Winnings After I Met All Wagering Requirements
I deposited real money and accepted a bonus from SlotsandCasino. I played Blackjack, which was available and unrestricted on their site. I fully met all the wagering requirements — fair and square.
After meeting the terms, they confiscated my winnings, accusing me of “bonus abuse” under some vague clause (4.14), even though I followed the rules and completed everything required.
They claimed I gained an “unfair advantage” by playing Blackjack — a game that they offered, allowed, and didn’t warn me about. This was after they let me play and win. They only took action when it was time to pay out.
This is unacceptable and predatory behavior. If they don’t want people playing Blackjack with a bonus, they should block it — not let you play and win, then seize your money later. That’s not just unfair, it’s shady.
I’ve asked for a full explanation and will be reporting them to any available licensing authority and consumer protection agencies.
Stay away from this casino — they change the rules after you win.”
Update: The reply by the support team below is also just for show and to make it look like they care about doing the right thing. I reached out like they asked and was told the case was already closed and they did absolutely nothing.
Response from SlotsandCasinoAug 8, 2025
Hello Steve,
We’re sorry to hear you were flagged as a “skilled player". That tag is intended to highlight unusual gameplay patterns.
We’d like the chance to review your case thoroughly. Please contact us at [email protected], and we’ll investigate it directly.
Thank you for bringing this to our attention — you deserve a fair and transparent experience.
Best regards,
Casino Experience Team
ON
OnlineGamblerNY
WARNING: They Confiscated My Winnings After I Met All Wagering Requirements
I deposited real money and accepted a bonus from SlotsandCasino. I played Blackjack, which was available and unrestricted on their site. I fully met all the wagering requirements — fair and square.
After meeting the terms, they confiscated my winnings, accusing me of “bonus abuse” under some vague clause (4.14), even though I followed the rules and completed everything required.
They claimed I gained an “unfair advantage” by playing Blackjack — a game that they offered, allowed, and didn’t warn me about. This was after they let me play and win. They only took action when it was time to pay out.
This is unacceptable and predatory behavior. If they don’t want people playing Blackjack with a bonus, they should block it — not let you play and win, then seize your money later. That’s not just unfair, it’s shady.
I’ve asked for a full explanation and will be reporting them to any available licensing authority and consumer protection agencies.
Stay away from this casino — they change the rules after you win.
Response from SlotsandCasinoAug 8, 2025
Hello OnlineGamblerNY,
I’m really sorry to hear that your gameplay was flagged as "bonus abuse", especially after you met the wagering requirements in full. That label is typically applied in cases where there’s a consistent pattern of play that gives an unusual edge, but from what you've shared, it sounds like this was both unexpected and deeply frustrating.
You’re absolutely right to expect clear communication and consistent rules, especially when playing allowed games like Blackjack. If the system permits gameplay and tracks progress toward wagering, it can feel incredibly unfair to then be told after the fact that your play was disqualified. We understand how that can come across as contradictory, and we acknowledge your point.
We truly want to get this right. Please reach out to us directly at [email protected]. We'll escalate your case for a personal review by a member of our management team, who will re-evaluate what happened and provide full transparency.
Thank you for taking the time to share your experience. You deserve clarity, fairness, and respect — and we want to make sure you get that.
Best regards,
Casino Experience Team