They are the same company as LUXE FRUGAL, THE CASINO APP IS IDENTICAL TO THE APP FOR "MAKE UP" ETC, MATCHSTICK MEN type Con job going on. The merchant is in your bank statement, check it out. Fight this scum. Dubai based company.
Response from SlotsandCasinoDec 11, 2025
Hello Geeoiuz,
Thank you for sharing your concerns with us. Deposit descriptors can vary, and in some cases, different merchant names may appear depending on the payment provider used. You can always review your account history to see the exact descriptor linked to each of your card deposits for full transparency.
If you’d like us to look into a specific transaction or provide additional clarity, please reach out to our support team, we’re here to help.
Best regards,
Casino Experience Team.
BH
Brian Hughes D.
Don’t fall for the scam like I did
My fault end of the day. But I slowly got robbed for $200. I was winning on the craps table game and then all of a sudden it stopped working. Forcing me to try my luck on their rigged slots.
Response from SlotsandCasinoNov 21, 2025
Hello Brian,
Thank you for sharing your experience with us. It sounds like the game may have encountered an issue, and we understand how frustrating that can be, especially when you were enjoying a good run.
Please reach out to our support team so we can review the gameplay in detail and make sure everything is running correctly. We’re here to help and want to ensure you have a smooth experience moving forward.
Best regards,
Casino Experience Team
ZA
Zachary
Seen site slots and casino advertising…
Seen site slots and casino advertising as a affiliate of a local casino. Its obvious it's a cover for steeling people's Debit card numbers. Crypto wallet info as well. They only pay people some to very little so that they can keep the scam going. Using any excuse in the world not to pay them. Personally, I think they need reported to various lottery commissions as well as the FBI. Sooner or later their crimes will catch up and they'll be put in a prison
Response from SlotsandCasinoDec 11, 2025
Hello Zachary,
Thank you for sharing your thoughts. We want to reassure you that the security of card and crypto transactions is a top priority, and all payments are processed through trusted providers. We also ensure that all rewards and withdrawals follow the terms listed on our website for full transparency.
If you have any specific concerns about your account, our support team is ready to review them and assist.
Best regards,
Casino Experience Team
JB
Jenny B.
To withdrawal you have to pay them 50$
To withdrawal you have to pay them 50$. Has anyone ever had this site use your personal info to get into your bank accounts? After giving all my info to get a withdrawal I'm concerned ?
Response from SlotsandCasinoNov 21, 2025
Hello Jenny,
Thank you for sharing your concerns with us. Withdrawal fees apply only to specific methods, and we always recommend using Bitcoin as it has no fees on our end and is our quickest option.
Regarding your personal information, we want to reassure you that all documents and details provided during verification are stored securely and used solely to protect your account and process withdrawals. If you have any questions about your verification or the status of your withdrawal, our support team is available 24/7 to assist and provide clarity.
Best regards,
Casino Experience Team
DA
D A.
I give it one star because the games…
I give it one star because the games are fun. But charging someone fifty three dollars for a withdrawal is ridiculous compared to other casinos online that are free for redemptions. The only free withdrawal is if you use bitcoin.
Response from SlotsandCasinoNov 21, 2025
Hello D Anthony,
Thank you for sharing your feedback with us. We understand that withdrawal fees can feel frustrating, these apply only to certain methods, while Bitcoin remains our fastest and fee-free option. We appreciate you highlighting this, and we’re always working to improve the overall experience for our players.
Best regards,
Casino Experience Team
C
C
I'm currently $200 worth of spins into…
I'm currently $200 worth of spins into one of their "hot" slots and haven't hit a bonus yet. Only have $35 left on it and will update. This is only the 2nd time I've played after depositing and I lost it all with only 1 bonus the other time. Shame on Me for giving it a 2nd chance.
Update: soon after posting this i changed games and was awarded with 3 bonuses within a few spins taking my balance up to close to $600. I went to withdraw it and was told that I can only withdraw $250, the remaining balance would forfeited, that they were going to charge a $53 fee for the transaction, and that the $53 would come out of the $250 and not the remaining $338 that would be forfeited.
While still having the chat with the live agent, my balance was reduced to $250 without me doing any kind of transaction at all. I tried to get answers today and was told that I clicked on another promotion and by doing so ended the other promotion so they automatically ended it in me and took $338 of my balance from the winning I earned. I screen recorded the whole conversation that shows the balance all the sudden being reduced. The only answer i recieved was to either read all the fine print or to not play with any bonuses or promotions. This is fraud and robbery at its ugliest.
Reply: crypto is easier to make disappear than actual money transactions. So a person either has to make it easier for you to not be accountable or they have to pay ridiculous fees to get a portion of their winnings? This furthers my claim of fraud and robbery. Do you want my ss#, DOB, city i was born in, and mother's maiden name as well?
Response from SlotsandCasinoOct 28, 2025
Hello C,
We completely understand how concerning it can feel to see changes in your balance, especially after a great gaming session. Please rest assured that balance adjustments only occur when a new bonus is activated or a withdrawal is requested. Our team is always here to help review your account and explain exactly what happened step by step, so you can feel confident about your gameplay and transactions.
We also understand that bonus terms can sometimes seem complex, especially when switching between promotions. If you ever have any doubts, our support team is available 24/7 to walk you through how each bonus works and how to make the most of it.
For future withdrawals, we highly recommend using Bitcoin, it’s our fastest method, with no fees on our end and a processing time of just a few days.
We truly value your trust and hope to help clarify any confusion so you can continue enjoying your time with us worry-free.
Best regards,
Casino Experience Team
JM
James M.
Start off with a scam. Great idea
So you have new online casino and you start off with a great deal that almost no one can win from. A 300% bonus that has a 30x play criteria before you can cash out. That's tipping the scales ridiculously. Didn't deposit a dime. Don't like it when businesses try hustling me. Disappointing wanted to play. Not guarantee a loss
Response from SlotsandCasinoOct 29, 2025
Hello James,
We understand how discouraging bonus terms can seem at first. Our promotions are designed to enhance the gaming experience, though each comes with wagering requirements to keep play fair for everyone.
If you prefer lower wagering or no-bonus play, our support team can help you choose the option that best fits your style. We appreciate your feedback and hope you’ll give us another try.
Best regards,
Casino Experience Team
CR
Cynthia R.
Seems like if you win big it takes…
Seems like if you win big it takes forever to get your money back. They paid me for some small winnings but now that I have won some big money- it's taking forever. They are blaming it on 3rd party bullshit. Bitcoin works but with wire transfers they slow walk you winnings. Don't use this platform
Response from SlotsandCasinoOct 29, 2025
Hello Cynthia,
We understand how frustrating payout delays can feel, especially after a big win. Some withdrawal methods, such as wire transfers, may take longer due to third-party processing times. However, Bitcoin remains our fastest option, completing within just a few days.
Our support team is available 24/7 to review your specific case and ensure everything is on track. We truly appreciate your patience and hope to have you enjoying your winnings soon.
Best regards,
Casino Experience Team
