I requested a bitcoin payout one week ago and it has been in "audit"status for 7 days. First they ask for verification docs. I sent those in. Then they say they dont process payouts on the weekend and I will be paid on Wednesday. No progress on the withdrawal and on Thursday its still in "audit" status. The only ones that should be audited are slots(scams)andcasino. Each time Ive followed up with their chat agents its the same nonsense and excuses. What a waste of time and money. These people take your money without any hesitation but when it is time to make a small payout its like pulling teeth. And of course there is no phone contact # or manager ever available via their useless live chat. Buyer super beware.
Response from SlotsandCasinoFeb 9, 2026
Hello MB,
Thank you for sharing your experience. We understand how frustrating extended wait times can feel, especially after you’ve already submitted verification documents and followed the steps provided.
At this time, we’re unable to locate an account associated with the details in the review, which prevents us from looking into the withdrawal timeline directly. To assist you properly, we kindly ask that you update your review with your casino username, or contact our support team from your registered email address so we can review your account in detail.
Once we’re able to identify the correct account, we’ll be happy to investigate the withdrawal and provide clear next steps.
Best regards,
Casino Experience Team
RT
Rhonda T.
These people asked me for verifying my…
These people asked me for verifying my identity I gave them my ID paper mail and all of that stuff and now they still want more that it wasn't enough information and still haven't paid me it's been ongoing for over a week and they just don't pay out asked them to send me back my deposit or I'm contacting the better business bureau
Response from SlotsandCasinoJan 14, 2026
Hello Rhonda,
We understand how frustrating this situation can feel, especially when you’re eager to receive your funds. After reviewing your account, it appears that some of the documents submitted do not fully match the details registered on the account.
To move things forward as smoothly as possible, we kindly encourage you to resend the Proof of Address documents that clearly match the account information on file. Our support team can also provide a list of accepted documents and guide you step by step to help avoid further rejections. Additionally, our Help Center includes a verification tips article designed to help ensure documents are approved on the first review.
This verification process is a one-time requirement and is in place to protect your account and personal information. Once the correct documents are received and approved, your withdrawal will begin processing according to the selected methods time frame.
Best regards,
Casino Experience Team
SC
Stanley Cleophus Guliford J.
I use the promotion and deposit $25…
add $100 dollars for a total of $125.00, I played the slot's won $750.00 tried to withdraw made me verify completed the process then was told I had to playthrough the promotion which had a remaining balance of $4,637.00 accredit to the account because of the promotion. Totally winning was $2,468.00. I was told I was only able to withdrawal $250.98 the remaining balance $2,217.00 they cleared from my account told me it was forfeited, because of the promotion deal. I don't know if I'll receive the $250.98 withdrawal
Response from SlotsandCasinoDec 15, 2025
Hello Stanley,
Thank you for sharing your experience. We understand how frustrating this situation can feel, especially when promotions and playthrough requirements are involved.
Bonus offers do come with specific terms, including wagering requirements and maximum cash-out limits, which can result in portions of winnings being forfeited once a withdrawal is requested. That said, we’d be more than happy to review your account in detail to ensure everything was applied correctly and to confirm the status of your approved withdrawal.
Please contact our support team via email from the email address registered on your account, and we’ll take a closer look and clarify everything for you.
Best regards,
Casino Experience Team
JS
Jeremy S.
Do not give this site any money
Do not give this site any money. Roulette tables are absolutely rigged. Then u u start winning, they shut down the site, saying " sorry, under maintenance right know, sorry for the inconvenience" then when it comes back online all the money I won was gone.
Response from SlotsandCasinoDec 15, 2025
Hello Jeremy,
Thank you for bringing this to our attention. We understand how frustrating it might have been to see the game undergo maintenance while actively playing.
If you haven't already, please contact our support team via email with the details of the issue encountered, so we can review your gameplay and balance in detail and assist as quickly as possible.
Best regards,
Casino Experience Team
RR
Rochelle R.
WHAT A PIECE OF TRASH
To Whom It May Concern, I've sent the required information to Slots and Casino to receive my funds, since 11/11/2025. The only replies I've received from them are unable to accept the documentation sent. I had the UPS Staff take my photo of my license and utilities bill in the required format needed. This is the response I've received this morning.
Hello ROCHELLE,
This is an automated email to notify you that your withdrawal of $ 2500 has been reversed and credited back to your casino account.
Your current account balance is $ 10543.76.
If you didn’t request this reversal, it could be due to bonus terms or other factors. Please review your email for more information about your withdrawal. If you have any questions or need assistance, you can reach our support team via live chat or email at
Thank you,
Your SlotsandCasino Team!
-----------------------------------------------------------
Dear ROCHELLE ROSSMAYS,
I hope this email finds you well. We wanted to provide you with an update regarding your recent withdrawal request at SlotsandCasino.
After reviewing your account, we found that your withdrawal was still in pending status due to incomplete verification. As the withdrawal had been pending for more than 30 days, we have reversed the funds back to your account.
We sincerely apologize for any inconvenience this may have caused. Once your account is fully verified, you will be able to submit your cashout requests without any issues. Ensuring security and accuracy of your account information is of utmost importance, and our verification process is a crucial part of this.
Thank you for choosing SlotsandCasino, and we look forward to providing you with a smooth gaming experience in the future.
If you have any questions, please don't hesitate to contact our support staff.
Kind Regards,
Chloe
Accounting
SlotsandCasino
In closing. I've requested someone from the Casino to give me a call and they've not. Any assistance you could provide will be greatly appreciated.
Best Regards,
Ms. Rochelle Denise RossMays PhD
Human Service Counseling and Community Services
12 years USN Veteran
22 years employment with various Federal Agencies
3 years employment with the Department of Children and Family Services, (Adult Protection Services)
Response from SlotsandCasinoDec 15, 2025
Hello Rochelle,
Thank you for your message and for your patience while this was reviewed. We understand how frustrating the verification process can be, especially when you’ve made multiple attempts to submit documents.
We’re happy to confirm that your documents have now been fully reviewed and approved. You may proceed with submitting your withdrawal request at your convenience. For the quickest delivery, we recommend using Bitcoin, as it is our fastest method and does not involve processing fees on our end.
If you need any assistance with submitting the request or have questions about the available withdrawal options, our support team is ready to help.
Best regards,
Casino Experience Team
***Update***
Hello Rochelle,
We’d like to kindly remind you that your documents have been approved and your account is fully verified. You may now request your withdrawal at your earliest convenience. If you need any assistance with the request or choosing a withdrawal method, our support team remains available to help.
Kind regards,
Casino Experience Team
CG
C G.
Scammmmmmmmy Site
Scammmmmmmmy. Fishy business. Needs investigated.
Response from SlotsandCasinoDec 11, 2025
Hello C G,
Thank you for sharing your feedback. We take concerns like this seriously, and our team is here to ensure transparency in every part of your experience. If you’ve encountered anything that raised doubts, please reach out to our support team so we can review your account activity and provide clarity on any issue you may have noticed.
Best regards,
Casino Experience Team
BI
Bill
I won a $24 bonus and had $24 on my…
I won $24 bonus and had $24 on my account but only got the $24bonus I should have got a total of$48 dollars should have been on my account and I only received 24 places a scam ripped me off
Response from SlotsandCasinoDec 4, 2025
Hello Bill.
We’re truly sorry the promotion didn’t work as expected. That’s frustrating, and it’s something we’re actively working to clarify. Please email [email protected] so we can check your case directly.
Best regards,
Casino Experience Team
LP
Lance P.
READ THEIR POLICIES!!
READ THEIR POLICIES!!
If you are inactive for more than 30 days they will clean out your account!
$449 of earnings that they kept because I didn't play for a month. Nothing more than a sorry its policy from customer support.
Response from SlotsandCasinoDec 11, 2025
Hello Lance,
Thank you for bringing this to our attention. I understand how disappointing it is to return to your account and find your balance affected, especially when it involves earnings you were expecting to use.
Our team can take a closer look at your account status and review the inactivity policy as it applies to your case. Please contact our support team so we can verify the details and explore what options may be available.
Best regards,
Casino Experience Team
