I, like others, have bern trying to make a withdrawal. I have sent my information 4 times for verification, and yet no deposit to my bitcoin account. When you contact support they just keep saying you need to submit your information for validation, and never validated you. I have nern waiting over 3 weeks, and now get no response from support when I respond.
Response from SlotsandCasinoApr 8, 2025
Hello Rhonda,
Thank you for sharing your experience with us. We apologize for the delay you’ve experienced with your verification and withdrawal process.
The verification process typically takes up to 3 business days, and we understand how frustrating it must be to wait longer than expected, send the correct documents help ensure this process is not extended beyond its expected time frame, please check out the following article of our Self Help center with some extra tips to ensure the documents match the required criteria:
https://www.slotsandcasino.ag/self-help/id-validation/how-can-i-make-sure-that-my-documents-are-not-rejected/
To expedite the resolution of your case, we encourage you to reach out to us via email at [email protected] so we can escalate your issue and ensure your verification and withdrawal are processed promptly.
We value your feedback and are committed to resolving this matter to your satisfaction.
Best regards,
Casino Experience Team
TM
Tiffene M.
I deposited $200 on a promotion and was…
I deposited $200 on a promotion and was advised I have to play through $40,000 before I can make a withdrawal!! Don’t fall for it. RUUNNNNNNN!!
Response from SlotsandCasinoApr 8, 2025
Hello Tiffene,
Thank you for sharing your feedback.
We understand that wagering requirements can seem high, but please note that they are a standard practice in the industry. Our bonuses are optional and we offer a variety of them to cater to different play styles. Before claiming any bonus, we encourage players to review the terms so they can choose the one that best fits their preferences.
If you have any questions about our promotions or bonuses, our support team is here to assist.
Best regards,
Casino Experience Team
MI
Misty
I cash out 1000 a week ago to bitcoin…
I cash out 1000 a week ago to bitcoin they told me I would have it Sunday night nothing and then Monday. Now I am begin told there is a delay so I should have it in my account by April 2nd believe it when I see it! If not I am calling my bank and getting all my money back that I have put into this so called casino. Will give up date April 2nd. They told me since I was vip it would only be 2 days it's been 5 now! update received my 1000 bitcoin was very surprised to wake up to it in my account.
Response from SlotsandCasinoApr 1, 2025
Hello Misty,
We appreciate you sharing your experience, and we’re glad to hear that you successfully received your Bitcoin withdrawal! Our team works hard to process withdrawals as quickly as possible, and while occasional delays can happen, we always ensure funds reach our players.
If you ever have any questions about your withdrawals or VIP benefits, feel free to reach out—we’re happy to assist.
Best regards,
Casino Experience Team
SA
slotsandcasino.ag
Been playing online with slots and…
Been playing online with slots and casino for 4 months now, tried to withdraw my winnings and low and behold can't verify my identity. This website listed that it was in my state and that is incorrect. Beware and look for a different website to gamble online, you will nevr get your winnings.
Response from SlotsandCasinoApr 1, 2025
Hello,
Thank you for sharing your experience. We understand that verifying your identity can sometimes feel like a hassle, but please know this is a standard procedure designed to protect both our players and the casino.
If you're having trouble with the verification process, we encourage you to reach out to our support team, who will be happy to assist you and resolve any issues as quickly as possible.
As for the location information, we continually work to ensure that all of our content and services are accurate and up to date. If you have any further concerns or need additional assistance, please don’t hesitate to contact us.
We appreciate your feedback and are here to help.
Best regards,
Casino Experience Team
SB
Scott B.
Total scam please read the fine print…
Total scam please read the fine print it's impossible to get your money when/if you win don't think you will actually get paid
Response from SlotsandCasinoApr 1, 2025
Hello Scott,
Thank you for sharing your experience.
We understand that the withdrawal process did not meet your expectations, we encourage all players to review the terms and conditions available on our website as they provide important information regarding bonuses, withdrawals, and account policies. This helps ensure a smoother experience and understanding of our processes.
If you have any concerns regarding withdrawals or account issues, please don’t hesitate to reach out to our support team as we strive to have a smooth withdrawal experience.
Best regards,
Casino Experience Team
KP
Kevin P.
They really should verify your info…
They really should verify your info before they easily take your hard earned money.... I played through 34,000 won 3,200 and cashed out 2,400 . Verified my info... And now I'm waiting on my funds... All I can say is what u do in the dark will come to the light . No entity should ever play with people's hard earned cash. Evil comes in all forms.....
Response from SlotsandCasinoApr 1, 2025
Hello Kevin,
Thank you for sharing your experience.
We understand your concerns regarding the verification process. Please note that verifying your information is a necessary step to ensure the security of both your account and funds. We take this process seriously, and once your information is verified, all future withdrawals will be processed smoothly and promptly.
We're glad to hear you've completed the verification process and are now awaiting your funds. Congratulations on your winnings!
If you ever require a status update on your withdrawal, you may check it within your account or contact our support team for further assistance.
We're here to help and ensure that your experience is as positive as possible.
Best regards,
Casino Experience Team
JI
Joseph I.
This is an absolute scam
This is an absolute scam. First they had created a fake app mimicking a local casino. I didn't catch that. I signed up for a 300% bonus, expecting a playthrough. It stated it was a 30X playthrough. I lost that $100. Did it again with the same promotion. Lost that. Then I deposited again with $250.00 using the same promotion. Lost that. No problem; right? You lose at casinos. Then I deposited $250 with NO PROMOTION. Won back all my money to a profit. Tried to withdraw it. The withdrawal was rejected. They said I had a $30,000 playthrough because I participated in the promotion. Here's the email. Mind you, I LOST EVERY DEPOSIT before the last $250. The playthrough requirement should end when you have lost all of your money.
Hi Joseph
I'm sorry to hear that your withdrawal wasn't successful. It appears that there's a remaining wagering requirement on the promotion in your account. You'll need to play a bit more to fulfill this requirement before withdrawing any funds associated with the promotion.
Your active bonus Exclusive 300%: 2nd Deposit Bonus up to $1500! has a total wagering requirement of $30000, so far you have completed $5,529.06 which means you only have $24,470.94 pending!
Once completed, you will be able to withdraw your maximum cash out winnings!
How to Find Wagering:
You can check on the progress of your rollover by following these steps:
1. Click on your profile icon
2. Click on “Claim a Promotion”
3. Click on “Show Details” of your active bonus.
Towards the bottom of the promotion details you will find the wagering requirement!
The remaining wagering is simply how much of this requirement is left for you to complete. Once this is fully met, you'll be eligible to withdraw your winnings or cash out.
To ensure a smooth and efficient withdrawal process, we kindly ask that you complete an online verification. When you request a withdrawal at the cashier, you will see an option to scan your documents. Simply follow the instructions provided, and your account will be verified immediately.
Please make sure that the address on your ID matches the address we have on file. Once your verification is complete, you can proceed with requesting your payout without any delays.
Best regards,
Bronson
Player Advocacy Team
SlotsandCasino
Response from SlotsandCasinoApr 1, 2025
Hello Joseph,
Thank you for sharing your experience.
We want to clarify that we are not affiliated with any local casinos and that we recommend using our official website slotsandcasino.ag as apps from third parties.
Regarding the promotion, if a promotion is claimed but not fully completed, the rollover requirements from that promotion remains on your account. This likely impacted your ability to withdraw, as mentioned in your review. We encourage players to carefully review the full terms and conditions of any promotions to avoid confusion.
If you have any further questions or concerns about your account or the withdrawal process, please reach out to our support team. We’re here to assist you.
Best regards,
Casino Experience Team
DG
damon G.
SCAM
This is nothing but a SCAM! I REPEAT, SCAM, SCAM SCAM... YOU CANNOT GET YOUR "WINNINGS", THEY START ASKING YOU ALL YOUR PERSONAL BANK INFO, PICTURES OF YOUR DL, COPIES OF YOUR PERSONAL BILLS AND STILL REJECT YOUR PAYOUT BY SAYING THEY CANNOT VERIFY YOUR INFORMATION... AGAIN, THIS IS A SCAM..
Response from SlotsandCasinoMar 28, 2025
Hello Damon,
We understand your frustration and appreciate you sharing your experience. To ensure the security of all transactions, our verification process follows industry standards, requiring documentation to confirm account ownership and prevent fraud.
We’d love to assist you in completing this process successfully. Please reach out to our support team via Live Chat or at [email protected], and we’ll be happy to review your case and guide you through any necessary steps.
Your security is our priority, and we appreciate your patience.
Best regards,
Casino Experience Team
