Absolutely the worst. They are thiefs. Also it has been over a month since my withdrawal was approved and I have still not received it. How is it that a deposit goes thru instantly but a withdrawal which they make you do thru wire transfer takes over a month. I would not recommend use of this site to anyone.definayely do not use any bonuses or free spins. If you win they take it all claiming it was based on the bonus not your deposit. They also charge a huge fee to withdraw your winnings.
Response from SlotsandCasinoJul 21, 2025
Hello Rebecca,
Thank you for your feedback, and congratulations on receiving your winnings.
Please note that withdrawal timeframes vary depending on the selected method. For quicker and fee-free processing, we recommend using Bitcoin, which typically delivers funds within 1 business day after approval.
Regarding bonuses, all terms and conditions, including playthrough requirements and withdrawal limitations, are clearly outlined both before and after claiming, ensuring full transparency at every step.
If you have any additional concerns, our team is always here to help.
Best regards,
Casino Experience Team
SB
Sabrina B.
They will keep lying to you
They will keep lying to you. The games are real either to play but the pay out is a lie. It should not take weeks or even months for it.
Response from SlotsandCasinoJun 30, 2025
Hello Sabrina,
Thank you for sharing your feedback. We understand how important timely withdrawals are, and we’re sorry to hear that you’ve experienced a delay.
Please note that while most withdrawals are processed within the expected timeframe, some cases may require additional processing time depending on the method selected or if account verification is still pending.
For a faster and fee-free experience, we recommend using Bitcoin, as it typically processes within 48 hours once approved.
If you have any concerns about a specific withdrawal, we encourage you to contact our support team via email or live chat so we can provide a detailed update and assist you further.
Best regards,
Casino Experience Team
JO
John
I won some money and tried to withdraw
I won some money and tried to withdraw. I got an error message so I contacted customer service and was told I had to wait a few days. I said ok cool, I'll just let it sit there and don't play. Checked the balace again today and the money I won was gone, balance at zero. According to there sight someone or something was playing all last night and all day today. It was being played the same time I was chatting with customer service. All money that was won was just gone and they have no explanation.
LG
Levi G.
Withdrawable amount
All of that makes no difference once you put these players in some kind of 'disabled/prohibited" players list. None of these players know shit about how it works. The only reason why im putting this on blast...because the people that work for AG casino dont know why my "withdrawable amount is available. It is available because of the money that i have spent. They think that i have to same coin in my bank roll to collect. There nothing in the rules stating that my money has to equal the amount i want withdrawn.
Example: going to an actual casino playing with a players card earns you points. When points accumulate, like mine did, you get $28 that you can redeem. You dont have to have money in your machine , equal to the withdrawable amount. Reason why: the withdrawable amount (its the available amount) is the amount coming from the points being earned using the money. I literally wasted my time trying to get a worker to realize what they couldnt understand. So stupid!! Why would i have to have a balance equal to the balance of my withdrawable amount? These people are really stupid!!
Response from SlotsandCasinoJun 30, 2025
Hello Levi,
Thank you for taking the time to share your experience.
We understand that online casinos can operate quite differently from traditional brick-and-mortar establishments, and we appreciate the opportunity to clarify how things work on our platform.
When a promotional bonus is claimed, a wagering requirement is applied, which must be met before any associated winnings become eligible for withdrawal. Once that requirement is fully satisfied, the funds released from the bonus are considered as your "withdrawable" balance. It's important to note that while this amount becomes available, it must still be present in your account at the time of your withdrawal request in order to be successfully processed.
We recognize this can be confusing, especially when comparing it to loyalty systems used in land-based casinos. For your convenience, we’ve outlined this process in more detail within our Self Help Center:
https://www.slotsandcasino.ag/self-help/promotions-bonuses/what-are-wagering-requirements-and-how-do-they-work/
If you need further assistance or have any account-specific questions, we invite you to reach out to our support team via live chat or email, we’re here to help.
Best regards,
Casino Experience Team
NV
Nicholas V.
An arcade more than a casino
The casino practices cut throat methods that ensure you’ll never be able to make any withdrawal when using any promotion of theirs. Practices such as needing to meet wagering amounts. For example, a promotion where I’d be given 20 free spins, no deposit required(which is my experience) I’ll win some $360 and if I am going to be able to withdrawal any of it I must first be able to win more than the wagering amount that they set which in my case as $14,995.00. This wagering amount is insanely high and I have doubt anyone has ever been successful at beating their system especially when there is a large number of games that you’re restricted from playing due to the promotion that is active. I would make note of these games that they wouldn’t want me to play as they obviously tell me that these are games where you have more odds at winning, that that would only mean I would have to then make another deposit which at this point In so turned off by all their nasty rules. Now let’s say in the event I do happen to somehow miraculously beat their $14995.00 wagering requirement, the rule in this promotion is a real knee slapper. The maximum withdrawal limit is $100.00 yes it’s one hundred dollars, that is whatever winnings you get that exceed this limit are then forfeited. So let’s say in the insanely rare lucky chance you hit a bit grand jackpot of $30,000 you’re only going to be awarded $100.00 and the remainder of those winnings is then forfeited since you started playing with a 20 free spins promotion. Next thing that bothers me is statement posted towards the bottom of their website within the rewards section. It reads:
SKILLED PLAYERS
Players who have been identified as “skilled”, that is, adept enough at casino gameplay as to not need bonus money to regularly win, will notified of this status and ineligible for bonuses, therefore not able to claim any bonus-related perks associated with the mySlotsandCasino Rewards program. That said, Skilled Players may still achieve High Roller status and may have custom bonus programs built for them at the discretion of their VIP Host.
So if you’re somebody that starts to win, you’re then labeled as a skilled player which makes them ineligible for bonus play. This is just another of a full and full of things that make me cringe. I also read somewhere in their rewards or promo section I can’t remember where. But you’re encouraged can even be awarded free slots spins or chips for reversing a withdrawal. They’re bribing folks to cancel/or reverse withdrawals. Do I need to say much more to convince you to not play at slotsandcasino,ag? Although there is a lot more subject matter to leave here that would make most people cringe and avoid this casino, I think I’ve provided sufficient information to convince you not to give this company any of your money, well that is if you’re ok with handing money in exchange for gameplay like an arcade because this site feels more like an arcade than an actual casino to be honest.
Lastly, their withdrawal process will call for an extremely excessive amount of identification proof and personal information so if you’re someone who’s in the country either homeless or going through rough times or undocumented this site will not honor you any withdrawals so be forewarned here.
Response from SlotsandCasinoJun 30, 2025
Hello Nicholas,
Thank you for taking the time to share your experience. We appreciate the opportunity to clarify several of the points you’ve raised.
To begin with, wagering requirements are a common standard across the online casino industry. These are clearly displayed both before and after a bonus is claimed, so players can make an informed decision that aligns with their personal play style. Additionally, if the balance reaches zero before the requirement is met, the bonus and its conditions expire and will not carry over into any future deposit.
In regard to maximum withdrawal limits, these also vary depending on the specific promotion. Just like wagering requirements, this information is clearly communicated within the bonus terms available before and after opting in.
The “Skilled Player” classification is a measure designed to maintain fair play. It applies only to individuals whose gameplay patterns indicate behavior inconsistent with the recreational intent of our platform. However, these players may still be eligible for personalized offers or VIP status at the discretion of our VIP team.
We’d also like to address the concern about reversing withdrawals. While promotional offers may sometimes be extended during your account activity, the decision to reverse a withdrawal is entirely up to the player. All such offers are optional and subject to the terms outlined in our Rewards Program.
Lastly, identity verification is a one-time process implemented in accordance with industry regulations. It is essential for protecting both the player and the platform. Once completed, all future withdrawal requests are processed within the standard timeframe and with fewer steps required.
Should you have any further questions or would like additional clarification, we welcome you to reach out to our support team at any time.
Best regards,
Casino Experience Team
RM
Randi M.
I am VERY disappointed in this site.
I am VERY disappointed in the amount of time it is taking to redeem winnings on this site. My withdrawl was approved a month ago and I am still having to email, chat and otherwise remind this "casino" that I am still owed my money. This is one of the only remaining sites that has a minimum 25$ deposit and beware accepting any bonus money as you will more than likely have to "play it through" hundreds of times. This is to almost ensure that you will not come out ahead. It is too bad, because by fixing these issues the site could be amazing. It really does have an excellent array of slots, table games, live games and video poker. But I would definitely not give them any more of my money.
Response from SlotsandCasinoJun 30, 2025
Hello Randi,
Thank you for sharing your experience. We’re sorry to hear about the extended delay you've mentioned and understand how frustrating that can be.
If this was your first withdrawal, the delay may have been related to the account verification process, which is a one-time requirement designed to ensure the security of your account and comply with industry regulations. Once completed, future withdrawals typically process much faster.
To assist you further and provide the most up-to-date status on your withdrawal, we encourage you to reach out to us via email at [email protected] at your earliest convenience. Our support team will be happy to look into your account and help resolve any pending matters.
We also want to take this opportunity to note that bonus funds do come with wagering requirements, which are clearly stated before and after opting in. These conditions are standard in the industry and are designed to promote fair and responsible gameplay.
For a faster payout experience, we recommend Bitcoin as your withdrawal method, as it typically processes within 48 hours of approval.
We hope to restore your confidence and appreciate your feedback regarding our game selection—it’s great to hear you’ve enjoyed the variety available on the site.
Best regards,
Casino Experience Team
SB
Sara B.
Stay Away
Stay Away! Seeking a source to recoup the $200 they owe. Major SCAM!!!
Response from SlotsandCasinoJun 30, 2025
Hello Sara,
Thank you for taking the time to reach out and share your experience.
If you believe there are funds owed to you, we strongly encourage you to reach out to our support team via email to [email protected] or live chat. We’ll be happy to review your account details and provide the necessary assistance to resolve your inquiry.
Best regards,
Casino Experience Team
KU
Kentucky U.
Total Scam
Total Scam – Stay Away!
The “Mint Games” app ran a fake ad pretending to be The Mint Gaming Hall in Kentucky, linking to SlotsandCasino.ag. I’m sure it’s through their affiliate program that they use for deniability. The games feel rigged, fees are outrageous, and it’s an offshore scam. They ignored my fairness requests. Avoid this—report it!
Response from SlotsandCasinoJul 1, 2025
Hello,
Thank you for sharing your concerns. We’d like to clarify that we are not affiliated with Mint Gaming Hall or any land-based casino. We operate as an independent online platform, and any misleading ad referencing another casino is not authorized by us. We encourage players to report such ads so they can be investigated appropriately.
Our games run on certified Random Number Generators (RNGs) to ensure fair and unbiased outcomes, and while streaks can sometimes be frustrating, all results are based purely on chance.
Regarding fees, these may vary depending on the chosen withdrawal method, Bitcoin is our recommended option, as it’s free of fees and typically delivers funds within 48 hours of approval.
If you’ve submitted a fairness request or have additional questions, please don’t hesitate to reach out to our support team at [email protected] so we can assist you directly.
Best regards,
Casino Experience Team
