Jennifer W.
Super frustrating
****Update we are going on 4 days since @slothub.us has requested documentation and still no resolution. Ive reached out to support and told wait for an email, or wait another 24 hours etc. They promote 100 free play if redemption is not done in one hour that is also a lie. If and when it gets corrected I will update this until then beware of this casino. Super frustrating, first time I redeemed it went smoothly very quick not a single problem. Now the second and third time is absolutely a nightmare. I've sent in documents to verify my bank information and still getting the run around on both redemptions. After I receive the money that I am trying to redeem I won't play again with them.
Response from Slothub.usOct 19, 2026
Hi Jennifer, We're sorry to hear that your second and third redemption experiences have been so frustrating, especially after your first redemption went smoothly. We understand how disappointing it is to submit the requested banking verification documents and still face delays with your funds. We apologize for the inconvenience and understand the importance of having your redemptions processed in a timely manner. Your feedback is important to us, and we encourage you to contact our support team for a review of both pending redemptions and any available updates on their status. Thank you for sharing your experience, Jennifer. We hope we can provide a resolution and restore your confidence in our platform. Kind regards, The SlothubTeam.