SloggersReviews of sloggers.com

Having previously bought Sloggers locally, I recently did my first online order with the company. It included 2 pairs of shoes and replacement insoles for a pair that I already own. One pair of shoes were shipped the next day. 2 days later I got an email telling me that my chosen color wouldn't be available for a "couple of weeks" and asked if I would like to switch to another color. I replied that I would wait for the original color shoes. I also mentioned that the insoles were not included in the shipment confirmation email and asked about their status. Later the same day I received a cheery reply saying that my original choice was actually available and that the shoes would "probably" be shipping that same day. There was no mention of the insoles. That was the last communication from Sloggers. There was no shipping confirmation for the second pair of shoes and the insoles. I sent several emails to 2 separate addresses for Sloggers. Still no reply. Since the entire balance was charged to my credit card the day I made my order, I opened a dispute with my bank 16 days after the order date for the overcharge. Since I had copies of all the emails and had figured out the amount owed me I was able to obtain an immediate credit with one phone call. This is the second time in recent memory that I bought something from a company that uses Shopify. Both times the businesses were unresponsive and both times I quickly received a credit. My impression is that my credit card issuer has dealt with Shopify many times under similar circumstances. Based on this experience in the future I will not be doing business with anyone who uses Shopify. Burn me once, shame on you. Burn me twice, shame on me!

I placed an order for three pairs of garden shoes. In my search it showed that sloggers had them on clearance. After checking the status for a week I called them and was informed that they didn't have this style for a year. Not sure how I was able to order them online if they did not have them in stock at all. It still shows that they have them on clearance but the agent informed me that none of their systems show this style available. I wish they would send me email informing that my order has to be canceled. I guess it's going to remain a mystery, but I lost a week waiting for the status to be changed from processing. Very disappointed, it was my first and last experience with that company. They didn't respond to my email either and didn't offer a replacement product. I have sloggers shoes and love them, so no complaints about the product.

I bought the Sloggers Outnabout in July 2023. My first two walks showed me the sole was overly flexible which was hopeless, as they have a heel, and my mid foot was sore from not having support. I emailed and requested a refund but was told 'no' by the manufacturer. I bought rigid insoles so I could get some use from the $140 pair of shoes adding $35 to the cost. They split 10 months later and I got a credit from the retailer, who is a small family business and have had several pairs returned for splitting and won't stock Sloggers in future. Active Casual and Mansi were specifically who I dealt with at Sloggers Australia.