SlipReviews of slip.com

I’ve ordered from Slip multiple times, always loved the products and have converted many friends- usually wait for a sale to indulge myself! My most recent order arrived with damaged packaging which obviously happened during delivery but I reached out to customer service to let them know about the courier, the response was amazing- I didn’t realise companies with great customer service actually existed anymore! A really friendly exchange, refunded some money off my order and offered a complimentary replacement of my choice. Can’t recommend enough!! Great quality products, quick delivery times and wonderful people working there :) thanks!

I had to come on here as after being really annoyed at the lack of response from customer service over quite a period. They went above and beyond to make things right and were really helpful. Georgia was especially wonderful. Thanks!

3/2/24 Very slow (but eventually good) customer service I want to update my original review as they did (eventually) come back to me and apologise profusely. They refunded the items and said I could keep them by way of an apology. So they do get back to you, I'm assuming their refund inbox is pretty full as they don't seem to be doing an automated refund process - I feel sorry for the person manning that inbox. In future I'll only buy things I'm 99.9% sure that I'll keep from them, and if I'm not sure or it's a gift I'd probably not bother or accept there might be a very long wait on a refund or exchange. As I said in original post, the products are lovely/very luxurious, so I wanted to be fair and update my review with most recent experience with them. 20/1/24 Non-existent customer service (1-star review) I feel bad writing this but I'm at a bit of a loss. Firstly - I love Slip products and have bought many over the years for myself and friends, their silk quality is far superior to any other places I have looked, I thought I would continue to buy from them but based on this experience I don't think it's worth it. I bought many items on the site for Christmas and I've needed to return two of them - there is no simplified returns process, you have to email them. I have emailed their returns account and their general enquiries account three times now in nearly a month and received absolutely no reply. Not even a holding email. I can't find a complaints department, I can't get through to them on the phone and I didn't buy the items on a credit card so I have no recourse there. It's such a shame because the products are great, but I've found there is no human available if you even want something simple like a return! If you want to buy from them do it on a credit card and only buy something that you know you will definitely not have to return. I'm going to have to try to find a way to resell the items I've bought which is not fair and so much hassle when I just want them returned and refunded. Frustrating!

Had to change my review to BRILLIANT! Lauren from customer service came through and dealt with my issue (a GWP that was charged instead of being free). I got my refund, a freebie and a gift voucher. I feel as though Slip went above and beyond to help me. Although they were slow to respond, which was very frustrating, they made great amends to make it up to me. I am back to being a happy customer and delighted to keep purchasing Slip items for myself and to give as gifts. Thank you again for sorting this out for me. I'm giving all 5 stars despite the long wait to be heard because Slip really did make me feel valued.

Nice website, I like the gift sets. Something was wrong with my order. I ordered on black friday. The products that I ordered were already sold out. I contacten the customer service and that was amazing. They sent me another set and a refund. Never experienced such a good customer service. The new products were also sent within a day. So I cant wait for it to arrive :)

Love the products. The delivery service is fast & friendly.

I placed an order which had been lost in transit. I was initially upset however customer service contacted me to apologise. Not only have they refunded my original order but placed another order FOC! Even sending an extra pack of Auburn Skinny Scrunchies also FOC. Amazing especially as they are a small family run business.

Beautiful products and lovely quality. Customer service is fantastic, very responsive and resolved my queries with customer experience as the focus. Fast delivery on all my orders, really pleased and will purchase again!