Sarah
Excellent Customer Support
Update: Slide Cow reached out and it was an honest mistake. They offered to provide the slide templates for free and I declined, as all I wanted was the product I purchased. He did insist on refunding me, which was incredibly kind and professional. I would absolutely work with, and recommend Slide Cow. The content they put out is of very high-quality and their customer support was outstanding. Original I paid, my credit card was charged, and I have no email and received no link to the templates (it could've been user error, as many things are). I emailed the company through their site and didn't hear back.
Response from Slide CowMay 20, 2023
I can only apologize to Sarah because she is 100 percent correct. I (Yoyo, the CEO) was almost sure I sent an email back to Sarah to help her with her situation. Turns out I didn't hit the send button and it was stuck on drafts. That's on me. I am going to give Sarah her product that she paid for, and also issue a full refund (she'd be getting the product for free). It's only fair. I should have been on top of this sooner. For transparency's sake, I asked Sarah to remove this review if her issue was resolved. But that's on her to decide and not me. Once again Sarah, I can only apologize and make things right for you.

