SleepDirect.comReviews of sleepdirect.com

Response from SleepDirect.comJul 28, 2019

Mike - we sent you a private message to refresh your memory of this situation. To be clear, we sent you the correct items after an initial shipping mistake. We are very sorry about this, but we did make it right for you and do not feel the tone of your review accurately reflects our service level.

Response from SleepDirect.comJun 21, 2019

UPDATE: We requested that TrustPilot remove this review as it has nothing to do with our company. They refused to do so. We have reached out to the customer as well, but have not heard back. Reviews are important to our company and we will defend the reputation of our company when warranted, and take care of issues as they arise between our company and our customer. Nancy - I'm afraid you have our company confused with another. We do not provide re-supply items on a scheduled basis. With our business, you buy from our online store and we ship to you. From reviewing your order, you bought from us and the order was delivered in a timely manner. Thank you.

Response from SleepDirect.comMay 29, 2019

We monitor our calls, and in our view, the interaction between this customer and our Customer Service Agent has been mischaracterized. Regardless, we recognize not every interaction between a customer and CS Agent is perfect, but looking at reviews above and below this one is a very good representation of the experience one would and should expect at Sleep Direct.

Response from SleepDirect.comFeb 21, 2019

Hi Barbara - I am very familiar with your order and and the surrounding issues. Our General Manager has reached out to you in an attempt to resolve this issue. Thank you.

Response from SleepDirect.comFeb 18, 2019

Don - I looked at your order and see you ordered a couple of filters over the phone with one of our customer service agents. I then called to speak with you about this experience, but unfortunately you hung up on me. I was simply trying to find out what may have gone wrong so we could take corrective. If you would like to reach back out to us, please feel free to send us an email at [email protected], or call us at 800-506-6904. Please ask for Greg.

Response from SleepDirect.comJan 19, 2019

Hi Linda - I have taken a look at your order. It was placed on 12/31/2018 after our shipping cutoff. Since 1/1/19 was a holiday, it did not ship until 1/2. I see UPS was the method chosen and was delivered to you on 1/7. That is a longer transit time than we would normally expect and the cost of shipping was far too high. I've adjusted that for you to something more reasonable. Regards. Greg

Response from SleepDirect.comJun 20, 2018

Janette - we are very sorry the unit was too big for you. Most often, our customers find the benefits of the SoClean out weight the size of the unit, but we totally understand situations are in fact different. Sorry about the return shipping issue. In return for a free trial, the customer needs to pay to send the unit back. We feel that's a fair trade.

Response from SleepDirect.comMay 11, 2018

AV - we are very sorry to hear about the issue you are having with the pillow. If you have not already done so, please contact our customer service and ask them for the email address of our General Manger. He will reach out to you to see if he can find a resolution for you. I do hope our service met your expectations, however. Thank you.